I've read a lot of the posts here with utter dismay. after 5 weeks without any BB conection i finally instructed Orange to cancel my account. this took 1hour and 45 mins on the 0870 number; i dread the BT bill when it comes as i had 5 weeks of long and numorous calls to Orange.
that was 10 working days ago. tried to sign up to another isp today and they said there was still a BB account on my line!!!! Rang Orange they said that the request to cancel had failed because there is still an incomplete migration on the account!!! They promised me that this would be removed from the account on Tuesday and that i should phone back on Tues to ensure that this had been done.
My question is has anyone else had similar problems when cancelling the account? i didn't want a LLU MAC code as i wanted the freedom to be able to use non LLU BB, is that possible?
I asked Orange to clear my line yesterday as I don't want LLU either and I called this morning and they had done it and said that the completion date was 10th May and the line would be clear by then
After four weeks of deadlock, I cancelled on Tuesday night. I called Weds morning and pretended nothing had happened to make sure asking them what status my line was. Ms India told me "your account is cancelled Madam". I've been told by Orange 7-10 days, BT say no less than 20 days "knowing Orange.
Just waiting to see, however the longer it takes em the closer the gap is for CISAS to step in.
I've read a lot of the posts here with utter dismay. after 5 weeks without any BB conection i finally instructed Orange to cancel my account. this took 1hour and 45 mins on the 0870 number; i dread the BT bill when it comes as i had 5 weeks of long and numorous calls to Orange.
that was 10 working days ago. tried to sign up to another isp today and they said there was still a BB account on my line!!!! Rang Orange they said that the request to cancel had failed because there is still an incomplete migration on the account!!! They promised me that this would be removed from the account on Tuesday and that i should phone back on Tues to ensure that this had been done.
My question is has anyone else had similar problems when cancelling the account? i didn't want a LLU MAC code as i wanted the freedom to be able to use non LLU BB, is that possible?
This is all rubbish, I was told exactly the same thing by Orange word for word and on 3 seperate occasions, they will tell you that the cease was rejected and that they will place a manual order, which they will not do. It took 3 phone calls to Ofcom to get Orange to actually place a cease on my line. Get onto Ofcom right away, just stay on the line and wait for a person instead of a message.
I originally tried the ISPA but in my opinion they are a waste of space, they are a trade body paid for by the ISP's themselves so are not going to bite the hand that feeds them, I did complain to them but basically got a reply defending Orange saying I had not given Orange enough time to rectify the problem, as far as I was concerned from 22nd March to 27th April was more than enough time, especially as my account was closed on the 13th April.
Ofcom eventually got me a cease on the 2nd May, signed up with BT on 3rd May.
Oh and just to cheer you up a bit, my phone calls to Orange customer disservice were about £140+vat at the end of it all.
Oh and just to cheer you up a bit, my phone calls to Orange customer disservice were about £140+vat at the end of it all.
Well what was the point spending that amount of time on the phone to them? It was pretty obvious to me within a few phone calls that Orange customer service/technical support wasn't worth a toss. No amount of calling will lead to a result, or for that matter give you honest updates. They don't know what they're talking about. Orange HQ obviously don't know their arse from their elbow, so why would you expect some kid/foreigner earning the minimum wage, to know anything either?
I'm not even bothering myself with calling them for help/updates. I've set a date for when I want it to be sorted (before the next DD), if it's not then I cancel my account.
Simple and it cost's me nothing in calls.
BTW if anyone really thinks it's worth calling CS/Tech then use 0845 6717125. It's the same as the 0870 number they say to ring but it's charged at local rates. No doubt most already know that.
According to their terms and conditions you must make an effort to both report faults and phone customer services regularly and try to resolve the issue, if you do not then they will start your 30 days all over again as they will presume your connection is working fine, I was not about to let that happen.
As for cancelling DD, I cancelled mine a few days after being "Upgraded to LLU and having no service, I have since recieved a refund of £19.99 from Orange as a good will gesture.
The cost of the phone calls I will try and recoup once I have my next bill in and have the total to be claimed.
Well there's no way I'm spending my time and money telling a company what they should already know. When I called Orange last night - requesting my MAC code - CS stated they knew the problem with LLU's and didn't know when it would be resolved! Now if they don't even know when the problem will be fixed, I'm damned if I'm going to feed their pockets by calling them for no reason, what's the point? So do I have to spend my time and money calling them, just so they can keep their records up to date? Bloody hell, what sort of company is this?
There is no way I'm spending my money calling them on a regular basis, only to get the same BS, amateur replies. And then after all that have to try and get my cash back!
Well what was the point spending that amount of time on the phone to them? It was pretty obvious to me within a few phone calls that Orange customer service/technical support wasn't worth a toss. No amount of calling will lead to a result, or for that matter give you honest updates. They don't know what they're talking about. Orange HQ obviously don't know their arse from their elbow, so why would you expect some kid/foreigner earning the minimum wage, to know anything either?
I'm not even bothering myself with calling them for help/updates. I've set a date for when I want it to be sorted (before the next DD), if it's not then I cancel my account.
Simple and it cost's me nothing in calls.
No nonesence from Marky. I too had 7 weeks of probs' with Orange, Made Three phone calls, no joy, fourth call for me MAC. Luckily wasn't held to a contract, now with another ISP, bit of a hassle distributin new email address but boy was the change WELL worth it. Flying now. Brimog.
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Rang 
