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< Problems with upgrades to 8Mb ~ I quit - and thank god I did

HounslowMike

Posted: Thu May 03, 2007 8:21 pm

Joined: 03 May 2007 Posts: 1

I lost my connection on the 19th April and after a daily routine shared by many of you (endless calls to support and promises of reconnection that got further and further into the future), I told Orange to take a jump and I would see them in court for the 2 months DDs they reckoned i owe them...

Have to say I was online with Telewest/Virgin cable inside 48 hours, router and modem worked perfectly and now get 9.8Meg consistently on the high speed package even now at 21:00 hours

Orange are an absolute shower - I didnt choose to be with them as I was just an old Freeserve customer that got caught up in the cesspit that is Orange.

I hope all those who are suffering like I did manage to get themselves sorted. Sooner or later though you have to bite the bullet and go elsewhere if there is no light at the end of the tunnel

OrangeProblems

Posted: Thu May 03, 2007 8:21 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

marky

Posted: Thu May 03, 2007 8:57 pm

Joined: 02 May 2007 Posts: 26

Good for you mate, nice one.

I'm going to request my MAC code from Orange tomorrow, I might have it by the end of next week. If by then the connection isn't sorted, I'm off. MAC or no MAC.

Did you request the MAC and give it to Virgin, 48 hours is very quick.

I'm considering BT or Virgin, which deal do you have with V?

EDIT: I've just spotted, it's cable. Wink

RUNASFASTASYOUCAN

Posted: Thu May 03, 2007 9:13 pm

Joined: 26 Apr 2007 Posts: 58

hiya I'm interested to know if you got your MAC code too. They refused to gve me one, said they couldnt whilst migrating. I told em to cancel contract and clear line so I'm waiting it out - 10-20days I'm told by BT.

Can you shed any light on wait time before I can join another provider?

mister scruff

Posted: Fri May 04, 2007 8:37 am

Joined: 30 Oct 2006 Posts: 123

ordered my MAC code yesterday evening. i've had enough of them.
they said i'll get the MAC in 5 days. plus i'll have a bill for £200 - as i'm breaking the 12 month contract. i wonder if they'll chase me up for it or will it go to court? doubtful.

OrangeProblems

Posted: Fri May 04, 2007 8:37 am

Full information on how to change your broadband provider here. OrangeProblems.co.uk

ro888

Posted: Fri May 04, 2007 9:38 am

Joined: 27 Apr 2007 Posts: 21

mister scruff wrote:

If you have been disconnected for more than 4 wks, I advice you to try the small claim court and give them a letter in writing regarding the termination of your contract. In this situation, you should have enough ground to ask them to release you with any due.

All times are GMT

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