Internet went down yesterday. Phoned Orange who did the line test joke. Spoke to customer services today who said it was a serious fault and would not be fixed until Monday - They said it was affecting many and couldn't explain why the status info had not been updated.
On a whim I plugged in my old netgear router in place of the livebox simply because it has better diagnostic capabilities. I copied the livebox config over and i'm on the internet!!!
Oh and the connection is 1mb down but seems solid... so much for the upgrade but then again.
Kinda blows the 'Its a fault on the line' excuse out of the water.
Internet went down yesterday. Phoned Orange who did the line test joke. Spoke to customer services today who said it was a serious fault and would not be fixed until Monday - .
Nice to know that's a Bank Holiday, or maybe they forgot to adjust their script?
Nice to know that's a Bank Holiday, or maybe they forgot to adjust their script?
You think that's bad, after my broadband went down last week, I was told it would be sorted within 48 hours, this fell over the weekend. Monday I called Orange Tech, just to push them along, I said "I don't expect much has happened since Friday, due to the weekend", to which the barely understandable Indian woman replied, "What, is Saturday and Sunday the weekend in your country then?".
I had to laugh, she had no idea why. Technical help for the UK? Please....
You think that's bad, after my broadband went down last week, I was told it would be sorted within 48 hours, this fell over the weekend. Monday I called Orange Tech, just to push them along, I said "I don't expect much has happened since Friday, due to the weekend", to which the barely understandable Indian woman replied, "What, is Saturday and Sunday the weekend in your country then?".
I had to laugh, she had no idea why. Technical help for the UK? Please....
Ahh, That could explain why tech support seem to think time travel is the answer.
After logging the call on Monday, getting a line test, phoning back on Tuesday and then again on wednesday I mentioned that I'd had two different answers from tech support - one said that the line would be fixed by Thursday and the other said it would be Monday to which our idiotic 'tech' said "What? Next Monday or last Monday".
I pointed out that the problem could not be fixed the Monday before hand if I was still complaining on the Wednesday.
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