Here we are again. Having had the misery of the 'upgrade' to 8Meg a while back, that wasn't, me thinking my email seems to be a bit temperamental must be something I've done - NO. I come on here and all is revealed. The orangehome servers don't work for outgoing email, currently got Wanadoo going but who knows. What a waste of space these people are.
Have others found a solution or do I have to join the migration solution?
No, I have no permanent solution - I merely toggle between the various servers quoted above. I keep an eye on this thread for any developments.
Someone has said that it makes no difference which SMTP server you use in your settings (orangehome.co.uk, freeserve.net etc) as they all point to the same place. I don't dispute that. But for reasons that I don't understand (or care about) I usually find an SMTP setting that works for me after trying two or Three different ones.
Have others found a solution or do I have to join the migration solution?
No, I have no permanent solution - I merely toggle between the various servers quoted above. I keep an eye on this thread for any developments.
Someone has said that it makes no difference which SMTP server you use in your settings (orangehome.co.uk, freeserve.net etc) as they all point to the same place. I don't dispute that. But for reasons that I don't understand (or care about) I usually find an SMTP setting that works for me after trying two or Three different ones.
Sorry to disappoint you but I think that is purely a coincedence and that during the amount of time it takes to amend smtp etc they would have gone anyway.
Sending e-mails is a complete lottery. Mostly they remain in outbox for ages. Even connecting for incoming mail is intermittent.
I've suffered this for some time and watched the thread here which seems to have gone quiet. Have others found a solution or do I have to join the migration solution?
Hi 'jwgw'.. hope you are well,
Your comment is spot on.. 'the thread here seems to have gone quiet'
It appears, we 'as a hold' have now fallen hostage to Orange and the total lack of customer support (what do I and the people who pay .. £17.99 a month etc.. want?)..a non-existent service?? . why should we have to migrate?.. (down time and expense!) when we have signed up to a supposedly legitimate and workable ISP.
I am now getting very angry.. which is seriously unlike me!
I hope I have not scared you! this forum is very good, but I want results , I do not want to spend the rest of my time complaining!
Sending e-mails is a complete lottery. Mostly they remain in outbox for ages. Even connecting for incoming mail is intermittent.
I've suffered this for some time and watched the thread here which seems to have gone quiet. Have others found a solution or do I have to join the migration solution?
Hi 'jwgw'.. hope you are well,
Your comment is spot on.. 'the thread here seems to have gone quiet'
It appears, we 'as a hold' have now fallen hostage to Orange and the total lack of customer support (what do I and the people who pay .. £17.99 a month etc.. want?)..a non-existent service?? . why should we have to migrate?.. (down time and expense!) when we have signed up to a supposedly legitimate and workable ISP.
I am now getting very angry.. which is seriously unlike me!
I hope I have not scared you! this forum is very good, but I want results , I do not want to spend the rest of my time complaining!
Writing to your MP must be worth a try mister scruff. I really did want to stick it out but as in my latest calls to Orange and in a reply to my latest letter, they now say they "don't have a resolve date for the issues with Outlook Express ," to save my sanity, I requested my migration code on Monday, phoned again today to make sure it was being processed and was given the code there and then.
At least I can now escape!!
As suggested in this forum, I have used smtp.orange.co.uk and this has worked for 3 of my customers consistently. Can't understand why Orange are not suggesting this?
I am so glad I moved to Waitrose. It took 9 days without a break to change over. I had forgotten what it was like for an email to send straightaway.
Waitrose did have a problem but it was just a small hitch and was put right within 1 hour. I didn't even notice until they sent me an email apologising for the inconvenience.
HOORAY FOR WAITROSE!!!!!!!!!! I definately recommend them for ease of migration (they are compattible with the Orange LLU MAC code) and honesty.
They give the profits from the internet to four charities. When you sign up, you choose which one you would like to support and they give your share to that charity.
They also have a good technical advice page.
ORANGE, YOU NEED TO TAKE NOTE OF THIS!!!!!!!!!!!!!!
You are all flogging a dead horse if you think Orange are ever going to fix the problem.
Do the right thing and change ISP.
If everyone does then Orange will definately be in trouble and will HAVE to sort it if they don't want to suffer financially.
Joined: 12 Jun 2006Posts: 907Location: Weston-super-Mare, UK
smith49 wrote:
As suggested in this forum, I have used smtp.orange.co.uk and this has worked for 3 of my customers consistently. Can't understand why Orange are not suggesting this?
As suggested in this forum, I have used smtp.orange.co.uk and this has worked for 3 of my customers consistently. Can't understand why Orange are not suggesting this?
David
And me.
Keith
Can't understand why Orange is not suggesting this?
David
And me.
Keith.. well done mate.. now carry on for today., and for tomorrow.. do not stop complaining.. We are not hostages! or are We?
whitson2007: Sorry to disappoint you but I think that is purely a coincedence and that during the amount of time it takes to amend smtp etc they would have gone anyway.
I don't doubt it's a co incidence (based on what you've explained about this) but at least it *feels* like I'm doing something! ;-)
I've become quite deft at this and can change the settings in a matter of seconds each time (I have a list in a Notepad file, which is on my desktop, so it's a simple case of open > copy > paste).
It's a bit like a placebo effect I guess :-\
But like I say, I've *never* had this not work. I might have to try all (6,7?) different names but one will work. Admittedly I have to wait for it to time out each time (a minute each?). So I suppose it will take me over five minutes to try all of them.
Next time I can't send an email I'll try waiting ten minutes first to see if it goes on the next attempt. Then if it still fails I'll go back to my method.
It won't prove anything, of course (cos it will have fixed itself in the meantime I hear you say :-) but...
... I must get a life!
Waitrose beckons. Next time I have an outage I'm getting my MAC. I nearly did last weekend but I'd had a few pints (I'd been to an away game) and experience tells me it's never a good idea to ring someone you're likely to get annoyed with when you've had a few. And you team has lost...
Well would you belive it I supplied my MAC code to BT for Migration last Friday and on Saturday you will never guess what happened..... I could not access the the Inter net at all.
My speed touch connection kept telling me my domain name and password were not valid. I phoned Orange on the Sunday to be told it was a line fault and to ring back Monday. I conseqently have had no access to the internet all week until today when I was switched to BT.
Is all this coincidence????
Have had no problems whatsoever with BT. E mails now fly away first time every time even mulitple ones are gone in seconds. Orange are no where near fixing their problems they seem to be creating more. My advice to everyone is get a MAC code if you want a reliable ISP
I have been having problems for about 3 months and keep on at Orange. I tried to get a MAC code to change providers and at last got put in touch with the right department (no MAC code though!) and had some help. It hasn't cleared the problem. the latest thing is that a"Supertechie"(my word) will call me back within 24 hours to resolve this. He hasn't yet. They've got what is left of the 48 hours they said. and then I post the letter, I've already written to Hea office and to OFCom. Which magazine advised me that the Head office letter has to go first. It's worth spending the 10quid or so to get legal help from Which. I'm using webmail successfully. My main use for the internet is email. I couldn't be bothered with pirate movies or music.
Joined: 18 Apr 2007Posts: 13Location: Berkshire, UK
curlydave wrote:
keithwjones wrote:
smith49 wrote:
As suggested in this forum, I have used smtp.orange.co.uk and this has worked for 3 of my customers consistently. Can't understand why Orange are not suggesting this?
David
And me.
Keith
Can't understand why Orange is not suggesting this?
David
And me.
Keith.. well done mate.. now carry on for today., and for tomorrow.. do not stop complaining.. We are not hostages! or are We?
Hi,
It's me again, back from a week's diving in the Red Sea - it was brilliant!(good job it isn't called the Orange Sea, else I'd have been plagued by troubles all week!).
I am set up to use smtp.orangehome.co.uk. Last night I tried to send e-mails for the first time since I got back. I had problems YET AGAIN!
I shutdown my system, unplugged my router and then plugged it back in again.
Then I could send e-mails. I tried again sending a few minutes ago. Again it would not send. I tried 5 times - all to no avail.
I logged into my router, gave the command to disconnect from the internet, then the command to reconnect to the internet.
I then tried to send e-mail and had no trouble whatsoever.
Of course, by rebooting the router and/or disconnecting from the internet then reconnecting I changed my IP-adress.
I suspect that Orange route e-mail to one of their 7 servers according to what IP-adress you have. By rebooting or disconnecting-connecting I changed my IP-adress and so probably got assigned to a server that was not experiencing overload and so I could send again.
It would be ever so useful of the Orange people (or Umpa-Lumpers from Willy-Wonker's Chocolate Factory - though the latter were helpful people so I shouldn't besmirch them by lumping them with the ISP guys) could verify this is what happens and if so they could at least give instructions on how to circumvent the problem, even if they are too thick to actually sort out the problem in the first place!
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I am so glad I moved to Waitrose. It took 9 days without a break to change over. I had forgotten what it was like for an email to send straightaway.
