Requested a MAC code because Im sick of this group of thieving, lying bas****. Told me I would be liable for £150 because Im still in contract period, even though when I rang up to upgrade from 0.5mb to 2mb service the operator didnt inform me that I was entering into a 12 month contract period! My service still hasnt been upgraded 2 months after requesting it (still on 0.5mb)
I said I wasnt paying and that I would cancel my DD before they come for the money as they are in breach of contract for not delivering the service they promised they would.
My question is - Is it worth paying the cancellation fee and then taking them to court to get it back? OR Not paying in the first place and let them come after me with debt recovery teams etc. Which is the best option?
Requested a MAC code because Im sick of this group of thieving, lying bas****. Told me I would be liable for £150 because Im still in contract period, even though when I rang up to upgrade from 0.5mb to 2mb service the operator didnt inform me that I was entering into a 12 month contract period! My service still hasnt been upgraded 2 months after requesting it (still on 0.5mb)
I said I wasnt paying and that I would cancel my DD before they come for the money as they are in breach of contract for not delivering the service they promised they would.
My question is - Is it worth paying the cancellation fee and then taking them to court to get it back? OR Not paying in the first place and let them come after me with debt recovery teams etc. Which is the best option?
First off I am new so Hi.
I have just emailed Orange myself over this same issue.
Last year I discovered that I was still being charged £17.99 for a service they were advertising at £14.99, because I was an old Wanadoo customer and that was their rate.
When I demanded that be reduced to the price they were advertising they claimed it was a different package and I would need to change packages to get that rate, to which I protest was not true and they were idntical in everyway, I realed off their own literature to them. When they finally changed the prices I was told nothing would change by their own staff as he admitted they were the same, I was never once told I was entering into a 12 month contract.
Long story short I have informed them that they are in breach of contract for failing to provide the service they have contractually agreed to provide, making it not fit for purpose and thus making the contract null and void.
If they do not provide that service it is they who have breached contract not the customer.
I will personally be demanding my MAC code and cancelling my DD if they fail to act, as well as rasing this with ofcom.
Try one of the following:
OFCOM
Office of Communications
Riverside House
2A Southwark Bridge Road
London SE1 9HA
Telephone: 0845 456 3000 or 020 7981 3040
Fax: 0845 456 3333
contact@ofcom.org.uk http://www.ofcom.org.uk/
ICSTIS
Independent Committee for the Supervision of Standards of Telephone Information Services
4th Floor, Clove Building,
4 Maguire Street
London SE1 2NQ
Telephone: 020 7940 7474 (9:00am - 5:00pm, Monday to Friday)
Fax: 020 7940 7456
secretariat@icstis.org.uk http://www.icstis.org.uk/
ISPA
Internet Services Providers' Association
23 Palace Street
London SW1E 5HW
Telephone: 0870 050 0710
Fax: 020 7233 7294
admin@ispa.org.uk http://www.ispa.org.uk/
CISAS
c/o Dispute Resolution Services
The Chartered Institute of Arbitrators
12 Bloomsbury Square
London WC1A 2LP
All faxes to: 020 7404 7150
Text phone: 020 7242 5643
cisas@arbitrators.org http://www.cisas.org.uk/
I have just emailed Orange myself over this same issue.
Last year I discovered that I was still being charged £17.99 for a service they were advertising at £14.99, because I was an old Wanadoo customer and that was their rate.
When I demanded that be reduced to the price they were advertising they claimed it was a different package and I would need to change packages to get that rate, to which I protest was not true and they were idntical in everyway, I realed off their own literature to them. When they finally changed the prices I was told nothing would change by their own staff as he admitted they were the same, I was never once told I was entering into a 12 month contract.
Long story short I have informed them that they are in breach of contract for failing to provide the service they have contractually agreed to provide, making it not fit for purpose and thus making the contract null and void.
If they do not provide that service it is they who have breached contract not the customer.
I will personally be demanding my MAC code and cancelling my DD if they fail to act, as well as rasing this with ofcom.[/quote]
I have fallen for exactly the same trick. I have been paying £17.99 (for well over 12 months) for a £14.99 service. So I requested the change and they;ve now got me for another 12 months. The outgoing email service was never a problem until I reduced my fee, now I can only send emails intermittently. What a scam!
Just registered so that i can reply to this post. I had exactly the same thing.
But....I was told that I was NOT in contract for changing from 17.99 (512k) to 14.99 (1/2mb) sue the b**tards
Complain to ISPA. Orange will ignore the first request from them for a response so you will need to go through the escalation process which is not hard. I got an apology and a refund from them - still not enough though.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
