Rang Orange last night and asked for my MAC as I'm getting ready to shoot off. I've been 2 weeks without broadband due to this migration crap. ANyway, was told I may not get the MAC because the LLU migration is not complete and I am essentially "in limbo" in the system somewhere.
Is this a load of s**t* they're talking? Ofcom state they must give me the MAC within 5 working days unless they can give me a really good reason why they can't. Doesn't sound like a good enough reason to me.
Been 10 working days since my complaint has been "escalated" and I've reported the complaint to ISPA...so watch this space!
Rang Orange last night and asked for my MAC as I'm getting ready to shoot off. I've been 2 weeks without broadband due to this migration crap. ANyway, was told I may not get the MAC because the LLU migration is not complete and I am essentially "in limbo" in the system somewhere.
Is this a load of s**t* they're talking? Ofcom state they must give me the MAC within 5 working days unless they can give me a really good reason why they can't. Doesn't sound like a good enough reason to me.
Been 10 working days since my complaint has been "escalated" and I've reported the complaint to ISPA...so watch this space!
no internet here since last Saturday.
asked for a MAC and was told that i'd have to pay a £230 cancellation fee (!!!!!)
so , i cant get a MAC and i cant leave Orange, and i have no internet access.
Previously, the MAC process formed part of a voluntary code of practice supported by a number of broadband providers. However, in light of an increasing number of complaints from consumers who were finding it difficult to obtain a MAC from their provider, Ofcom introduced new rules which took effect on 14 February 2007 requiring broadband providers to supply consumers with a MAC upon request and free of charge.
General condition 22 that came into force says something like they must provide you with your MAC regardless of whether you are still under contract or owing any debts.
They HAVE to give you a MAC remind them of this they are just unbelievable.
they said that if they give me a MAC a £230 charge will automatically apply to my account.
(12 month contract ... which i never saw or signed by the way... was done over the phone)
so , what can i do , beyond shutting down my bank account?
THIS MAY BE LONGWINDED BUT MAY SAVE YOU TIME AND EFFORT.
I am in same boat being refused MAC code.
I called OFCOM who informed me that:
Orange are in breach of some law because they have to give a MAC code. End of.
After my requesting a MAC code - I was written to and told my line had been ceased which means that they are unable to issue a code.
I called BT - they still detect a bb line on my address.
In effect: Orange are telling untruths and issuing false information.
This is a very serious and evident breach of trade descriptions according to OFCOM.
The bloke at Ofcom is contacting a senior rep from Orange who he said will contact me within a week offering some solution. He also advised to complain to CISAS. It costs £300 to Orange for every complaint that CISAS investigates.
£300 x an approx 4,000 customers in a very large boat with no BB and s**t service would be a hefty bill for Orange. I'm all for costing them time and money. Join the club.
They are complete shitheads, this is a blackmailing of a type, since we are not free to leave unless we pay MORE. Or we stay an endure more crap.
Either way still no service.
Personally I have terminated any direct debits to Orange, I have ordered a cease on the line and cancelled my account which will take 10(according to Orange)-20 (according to BT)days to clear then I am free to get a new ISP.
They said they will add the remainding charge to my bill.
There is no WAY on Gods earth Orange is getting another penny outta me. What can they do - take me to court? They dont have a leg to stand on.
This is rubbish!!! I have spoken to OFCOM and registered a complaint. The advice I was given is that they cannot refuse to give you a MAC code because you are still tied into a contract as one thing has nothing to do with the other. However, OFCOM did say that whilst in the process of migration it is not possible to generate a MAC code and what you must ask Orange to do is to clear your line of their services. This will free the line and the way to test if this has been done is to call another provider and they will test the line and see if Orange has cleared. I hope this helps. I am waiting till Thursday and if we are no further forward I will dump the useless company!!!!
Pinkpandora,
I was told everything you were, Orange would only clear the line if
a) I cancel my contract and pay the remainding fee/close account
or
b) Wait until Thurs 3rd when they have yet another of there dubious 'reviews' and if the line is completed they can give me a MAC code.
Otherwise they refused to clear the line because according to them "That wouldnt be possible madam during a migratrion"In short, Orange are pulling the wool over our eyes to divert us from their major mess up.
I've closed my account. I'd rather wait to have it cleared for sure than gamble with Orange's ever extending deadlines.
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