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< Problems with upgrades to 8Mb ~ How long does it take to Escape Orange?

themaidenmaniac

Posted: Wed Apr 25, 2007 7:28 pm

Joined: 25 Apr 2007 Posts: 14

Hey All,

First post here, but i have been reading the horror stories for sometime! I am finally giving in now like many others, as i simply cannot take the connection dropouts when playing online games. I have generally no problems surfing, but imagine what happens playing half life 2 online with a connection like this:

(this is a good night)

My question is, after i telephone Orange to cancel, to they immediately cut the line and then send the MAC within 5 days? Or what? Also, how do they send the MAC? Email? Any further info would be greatly appreciated Smile

I want to transfer over to my new isp (to be BT) as smoothly as possible without missing too much net time!

Cheers,

Kev

OrangeProblems

Posted: Wed Apr 25, 2007 7:28 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

Sheep454

Posted: Wed Apr 25, 2007 9:00 pm

Joined: 28 Nov 2006 Posts: 315

No dont get them to cancel, if you do they cant provide a MAC, just simply ask for your MAC, and be on your way Smile

When your new isp use the MAC and connect you, you will be disconnected frm Orange automatically

themaidenmaniac

Posted: Wed Apr 25, 2007 9:41 pm

Joined: 25 Apr 2007 Posts: 14

Sheep454 wrote:

No dont get them to cancel, if you do they cant provide a MAC, just simply ask for your MAC, and be on your way Smile

When your new isp use the MAC and connect you, you will be disconnected frm Orange automatically

I sheep, thanks for the advice.

Last time i rang, they informed me that they could only give me a LLU MAC. Was i BS'd?

ExHawk

Posted: Wed Apr 25, 2007 9:56 pm

Joined: 12 Mar 2007 Posts: 13

themaidenmaniac wrote:

Sheep454 wrote:

No dont get them to cancel, if you do they cant provide a MAC, just simply ask for your MAC, and be on your way Smile

When your new isp use the MAC and connect you, you will be disconnected frm Orange automatically

I sheep, thanks for the advice.

Last time i rang, they informed me that they could only give me a LLU MAC. Was i BS'd?

I got my MAC today which was a LLU I phoned BT to ask about it and they said it was ok and they could deal with it. I should be switched over next Wednesday

OrangeProblems

Posted: Wed Apr 25, 2007 9:56 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

Sheep454

Posted: Wed Apr 25, 2007 10:15 pm

Joined: 28 Nov 2006 Posts: 315

themaidenmaniac wrote:

Sheep454 wrote:

No dont get them to cancel, if you do they cant provide a MAC, just simply ask for your MAC, and be on your way Smile

When your new isp use the MAC and connect you, you will be disconnected frm Orange automatically

I sheep, thanks for the advice.

Last time i rang, they informed me that they could only give me a LLU MAC. Was i BS'd?

Sorta, most of the Orange staff probably arent aware LLU MAC's can be used to migrate to a non LLU line, either that or they're just being stubborn and akward and trying to get you to stay, but dont listen, insist you want your MAC, it will work fine with BT Wink

mister scruff

Posted: Wed Apr 25, 2007 10:38 pm

Joined: 30 Oct 2006 Posts: 123

i've noticed a few isps that have free migration offers. all they need is your MAC.
for example, Zen Internet have an online sign up process - and free migration - but one of the form entries is your MAC address

http://www.zen.co.uk/

themaidenmaniac

Posted: Thu Apr 26, 2007 12:04 am

Joined: 25 Apr 2007 Posts: 14

Thanks guys! Well, i'll try and get my MAC tomorrow (altho i guess it will take them a while maybe). So BT will take an LLU MAC then! Yippee Smile

Do you think their online system will take it?

Or Should this be dealt with over the phone?

themaidenmaniac

Posted: Sat Apr 28, 2007 12:05 pm

Joined: 25 Apr 2007 Posts: 14

Phoned BT yesterday, they told me that Orange would need to get their marker off the line before they could do anything, rats!

Sheep454

Posted: Sat Apr 28, 2007 12:50 pm

Joined: 28 Nov 2006 Posts: 315

Really? BT have been taking LLU macs for a while now Confused

themaidenmaniac

Posted: Sat Apr 28, 2007 4:08 pm

Joined: 25 Apr 2007 Posts: 14

Sheep454 wrote:

Really? BT have been taking LLU macs for a while now Confused

I'll get the MAC from Orange, and try plugging it into their site, see if the system accepts Smile

Elhana

Posted: Sat Apr 28, 2007 9:54 pm

Joined: 11 Apr 2006 Posts: 3394

I would have thought BT would be up to date but some ISP's only accept them manually over the phone etc.

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