It more indicates a fault in the connection somewhere rather than the livebox. Changing from a working speedtouch to a livebox that was giving a ppp server down message previously would mean you have to disconnect the speedtouch and physically connect up the livebox. In that time the connection would have gone and it would have to establish a brand new sync'd connection, before it attempts to connect to the ppp server.
The re-establishing the connection from scratch, which you can make the livebox do simply through turning on and off, and having it working only through the connection of a speedtouch first means it's likely to be some sort of deeper fault at the exchange in the equipment or in it's configuration. I presume it's something that standard tests wouldn't pickup and would need an engineer to look into it.
when i press disconnect, it says "synchronised" then when i press connect, after trying to connect to the PPP server it evenutally says "PPP server down"
when i press disconnect, it says "synchronised" then when i press connect, after trying to connect to the PPP server it evenutally says "PPP server down"
what does that mean?
thanks in advance
phil
it means that the PPP server that your livebox logs into is down.
not sure if its related, but i had the same problem in basingstoke on friday - i was down for about 4 hours.
Hi all, 7 days ago I thought I was the only one with this problem. My internet connection went down last week Monday 16th April. I called on Wednesday 18th April and was told that my service was being upgraded and the migration would take 2 days! 2 days huh? (Monday, Tuesday, Wednesday) err... "shouldn't that mean I should be able to connect to the internet today?" I asked... "Err well give it until tomorrow and call back if its not working" Wow I thought... in another day I will have my 8 meg connection. Well several days & several phone calls later, guess what? STILL NO CONNECTION!. Now when I call Orange CS all I hear is "we need to call another department, I'll just put you on hold!" followed by 10 minutes of the latest pop songs, followed by "Give in another 3 days then call back if it's still not working" When I ask for an explanation I get "All I can tell you is that there was an error with your line. the company providing the LLu? is looking into it".
I'm not sure how much longer I can take this waiting without a decent explanation so in the meantime I am using my local internet cafe to find information on a more reliable ISP.
The reason posted the above post here is because I am getting the same "PPP Server down" message.
LLU = local loop unbundling.
what it means is - rather than using BTs equipment, certain ISPs install their own kit in the exchanges.
if Orange are indeed installing their own kit in your local exchange and are having problems with it , that would explain your "PPP server down" problem.
The re-establishing the connection from scratch, which you can make the livebox do simply through turning on and off, and having it working only through the connection of a speedtouch first means it's likely to be some sort of deeper fault at the exchange in the equipment or in it's configuration. I presume it's something that standard tests wouldn't pickup and would need an engineer to look into it.
I have this exact same problem - and have had it since my exchange switched to LLU in November. My NetGear router simply stopped working - though I can get a connection with my old Speetouch modem. A good job as well - as without it, I wouldn't be able to "jumpstart" my LiveBox at all, which refuses to connect unless I go through a convoluted set of stages.
I write about consumer problems for a living and sort out other people's ISP issues every week. Yet, I have given up on Orange. There seems to be no way to get them to resolve my problem. Writing to them results in being directed to non-helpful FAQs or being advised to call tech support. Calls to tech support take too long to get through and when they do get through, I can't get to speak to someone in the UK who is qualified to deal with my problem.
As a journalist who writes about Internet Service Providers, I could go to Orange PR and ask them to sort it out for me - I do that for other people all the time. The bottom line though is that I shouldn't have to do that. I should be able to get through to someone who can action my problem and do something about it. At the moment, I'm waiting for my contract to run out so I can migrate elsewhere.
BTW - if anyone wants to know how to connect a LiveBox that displays PPP or Invalid ADSL Authentication errors, here's how I do it:
***
For people who are experiencing PPP connectivity or "Invalid ADSL Authentication" problems with their Orange Livebox connections on LLU 8Mb broadband using a verified username and password combination - I think I may have stumbled across a temporary solution. This works for me 8 out of every 10 times. Of course, there's no real substitute for having a stable connection with a good noise margin... but this might help you get online and stay on.
A disclaimer first; I CANNOT GUARANTEE THIS WILL WORK FOR YOU. It's an aggregate of several tips I've collected from the net and it works for me. One other point - this will only work if you're able to get a connection with a Speedtouch USB modem. The Speedtouch USB is the modem Freeserve and Wanadoo originally distributed with their broadband service. If you don't have one, some users have had success requesting one from Orange.
YOU WILL NEED:
* A SpeedTouch USB modem.
* A tested, working DSL filter plugged into your phone line.
* A broadband connection configured and working for the Speedtouch modem
* A Livebox connected to your PC via Ethernet.
* A Livebox modem cable, connected to your Livebox - but not yet connected to your phone line.
1. Establish a connection to the Internet with your Speedtouch modem. Leave it running.
2. Factory reset your Livebox. To do this, switch the box off at the mains then switch it back on again while pressing button 1. When you have Three solid lights, release the button.
3. Wait for your PC to establish an ethernet connection with your Livebox. This may take a minute or two.
4. When the Ethernet connection between the PC and Livebox has been established, go to http://configuration.adsl (or 192.168.1.1) in your web browser.
5. Click the "Security" link then click "Firewall". Set the firewall to "Low" then click "Submit". NOTE: make sure your software firewall is enabled in Windows.
6. When the page refreshes you should be taken to the "My Services" section. Click "Change" in the table row labelled "Internet Connection".
7. In the "Internet connection parameters" section, replace the text "PPP_name" with your Orange login address in the "Connection password" box. This should look something like:
mylogin.freeserve.co.uk@fs
or
mylogin.orangehome.co.uk@fs
8. Enter your password in the "Connection password" box.
9. Click "validate" and wait for the page to refresh.
10. In the "Internet connection state" section, click "Disconnect". Wait for the page to refresh.
11. Here's the fiddly bit. With your Speedtouch modem still connected, unplug the modem lead from the DSL filter that's connected to your phone jack.
12. Immediately plug the Livebox's modem lead into the DSL filter. Let's reiterate what you're doing here; you're physically unplugging the Speedtouch from the Internet and plugging in your Livebox lead instead - while the Speedtouch connection is still live.
13. Your Speedtouch modem will complain about being disconnected and display a reconnection dialogue. Just click "cancel".
14. Keep an eye on your Livebox's lights. The Internet connection light should be flashing rapidly. When the flashing slows - that should mean your connection has synchronised. Confirm this by clicking "refresh" on the "Internet connection parameters" page. If you see any message but "Status:Synchronised", wait a few seconds then press "refresh" again.
15. Once you're Internet connection is definitely synchronised, click "Connect".
16. At this point, hopefully, your Livebox should connect to the net. Keep an eye on the Livebox lights. A solid Internet connection light means you're online. When you connect, your Internet connection state will also change to read something like this:
Status : Connected
You are currently : Connected to Internet
Your IP address is : 84.XX.XXX.XXX
Your Current Broadband connection has been established for : 3 minutes
though I can get a connection with my old Speetouch modem. A good job as well - as without it, I wouldn't be able to "jumpstart" my LiveBox at all, which refuses to connect unless I go through a convoluted set of stages.
Been doing this for a while now and got sick of it as I can loose a connection from 5 mins from reset to 5 days, so I have customer care looking into it and I've told them I want my MAC code if its not fixed within that time hte next five days!
Quote:
thanks karl, nice advice, all i have to do now is get hold of a speedtouch modem! ebay
Its not just the speedtouch that clears it, I also use a Draytek vigor2800g and that clears it the fault and resets the line as well (I would use this permanently but I use the phone on the livebox)
Quote:
Factory reset your Livebox. To do this, switch the box off at the mains then switch it back on again while pressing button 1. When you have Three solid lights, release the button.
Personally I have found that I don't need to reset I just plug the cable back in
Quote:
At this point, hopefully, your Livebox should connect to the net. Keep an eye on the Livebox lights. A solid Internet connection light means you're online. When you connect, your Internet connection state will also change to read something like this:
I have also found that I need to uninstall the speedtouch in add/remove programs in the control panel or windows gets confused with my connection
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