OMG this is the most atrocious service I have ever encountered, I thought BT was bad, they are nice in comparison (although you still have to deal with 'project India'. "Hello my name is Dave" - in an Indian accent, what is that about?!
Basically an uninvited upgrade to an AMAZING , WOW! 8MG and an email stating "not to worry your line will only be unavailable for a min of two hours on the 8th of April" - has resulted in Three weeks of torture and no connection.
Cancelling the account is equally difficult and would incur a charge if one year contract is broken.
FOR ANYONE WHO HAS GONE LONGER THAN FOUR WEEKS YOU ARE ENTITLED TO DISCONNECT AND MIGRATE TO ANOTHER PROVIDER WITH A FEE WAIVER.
If I was you I'd be off, because this is the worst customer service, provider in the western hemisphere, and I cannot wait to send Ornage MY BILL for expenses incurred whilst being put through so much inconvenience, time wasted arguing with incompetents in another continent (unethical Orange too: cheap labour eh ? )
Orange pull your finger out and provide some service instead of spending it on more glossy advertising, stop enticing even more custom that you are unable to provide a service for.
FOR ANYONE WHO HAS GONE LONGER THAN FOUR WEEKS YOU ARE ENTITLED TO DISCONNECT AND MIGRATE TO ANOTHER PROVIDER WITH A FEE WAIVER.
Thats not quite the full picture though. You can't, for example, just call being unable to connect and then call back a month later and cancel with any fee waived. The policy is that during that time all diagnostics must be done so in effect there's nothing else to try. It's not fully set in stone however so is slightly flexible depending on specifically what's happened on a particular account.
oh dear looks like Orange will have to take me to court for an upaid bill of £50, because I wont be giving a penny more.
In court it will be interesting to query whether Orange is actually in breach of contract for completely failing to provide any kind of service as so promised in their literature.
When my mum rang Orange for a MAC code for me they said I was on a contract (which is b*****ks anyway cos I have free broadband so to pay off whats left would be £0??) she said they're in breach of contract by not providing the service they offered to me which is 8mb broadband they put her through to somewhere called escillations department whatever that is and they rang me up the day after and said they'll get me a MAC code straight away when I ring them back.
Hi Kayloo,
Thanks for that tip - I've cancelled my dd's (phone and bb) and refuse to pay either bill, if they cut me off I could care less as I have another contract with o2 (now Sky).
But I will be calling with that breach of contract angle, in fact I think we should start a God damn mutiny on Orange .
Personally I think the powers that be know exactly what and when is going on re connection, but if they told us the truth there would be an uproar. I reckon 6weeks to sort this crap out.
Calling ofcom, cab, consumer watchdog, and the papers whatever it takes, I'm sick of em.
Joined: 17 Oct 2006Posts: 61Location: Leeds, West Yorkshire
RUNASFASTASYOUCAN wrote:
Hi Kayloo,
Thanks for that tip - I've cancelled my dd's (phone and bb) and refuse to pay either bill, if they cut me off I could care less as I have another contract with o2 (now Sky).
But I will be calling with that breach of contract angle, in fact I think we should start a God damn mutiny on Orange .
Personally I think the powers that be know exactly what and when is going on re connection, but if they told us the truth there would be an uproar. I reckon 6weeks to sort this crap out.
Calling ofcom, cab, consumer watchdog, and the papers whatever it takes, I'm sick of em.
i am in exactly the same boat as you mr runfast
i have been off for 2 weeks now due to their free upgrade (of which i was not informed of prior)
the funny thing is they said "we are upgrading your line to improve stability"........what stability is that, the fu**king Offline stability!!!!!
orange are morons, they have no idea what to do if their 4 peices of troubleshooting dont work, and they lie to customers.
i spoke to the indian call center yesterday and asked who i was speaking to, i was told i was Speaking to Tracey Jenkins who also had the audasity to tell me she was a Roman Catholic (in her broad indian accent.)
i spoke to the indian call center yesterday and asked who i was speaking to, i was told i was Speaking to Tracey Jenkins who also had the audasity to tell me she was a Roman Catholic (in her broad indian accent.)
The futures s**t*, the future's NOT Orange[/quote]
I read this out to my husband and we laughed our socks off, I know you are angry, but glad you have a good old northern sense of humous.
Hi Kayloo,
Thanks for that tip - I've cancelled my dd's (phone and bb) and refuse to pay either bill, if they cut me off I could care less as I have another contract with o2 (now Sky).
But I will be calling with that breach of contract angle, in fact I think we should start a God damn mutiny on Orange .
Personally I think the powers that be know exactly what and when is going on re connection, but if they told us the truth there would be an uproar. I reckon 6weeks to sort this crap out.
Calling ofcom, cab, consumer watchdog, and the papers whatever it takes, I'm sick of em.
I found this form on the Ofcom website - not for dealing with individual complaints but for monitoring significant areas of concern to customers. Please do take a moment to complete it with your experiences of Orange - who knows, it may lead to some action somewhere along the line.
Earlier this evening I had my most surreal conversation ever with Orange technical support. My modem was refusing to connect at all (ADSL light flashing), which has been happening quite a lot recently. I told TS I was not interested in a line test, as one had been done the other day, but in real steps towards resolution of the line fault. The TS representative insisted that a line test had to be done, because I was trying to connect with a speedtouch modem, whereas the test the other day was on a livebox connection. I told him several times that this cannot have been correct, as I have never managed to get the livebox connection to work and never use it. He appeared not to understand a word I was saying and refused to connect me to someone who spoke better English than him. Thank goodness the MAC code arrived today and I can look forward to a future that is bright because it is NOT Orange.
There is no difference between speedtouch or livebox tests. What's happened is he read into the system too much and didn't understand it. The speedtouch/livebox part is simply so they can get more statistics on the issues and try to make it easier to put through the test for the right problem.
There are no specific hardware tests, just types of problem such as slow speed, intermittant connections, no connection, etc. If the wrong test is put through it usually delays things as the wrong details are being looked into.
well said RUNASFASTASYOUCAN i said all of this months ago...
As for their Diagnostic tests ....what happens when they tell you they are doing them and have done them when in fact they didnt?
They did exactly that to me ...
they deserve NO business with an attitude like theirs..
Glad i got out...
Its a shame thousands of others are going to suffer EXACTLY the same fate as so many others .
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