Just changed the SMTP server setting to the following:-
smtp.orange.co.uk
Also went into the connections tab and ensured that
Always connect to this account was selected with Local Area Network as the choice.
Am now feel so murderous about this with Orange not sending either thru OE or Webmail that I have now written to Watchdog and intend advising everyone I meet through business or socially + posting on several Website sites etc. etc. NOT to sign up to Orange. I guess the next step is to write to the Newspapers! I have little faith in Ofcom - but I suppose that might be worth a try.
I'm afraid I don't have a solution, but it makes feel slightly more sane to find others with the same problem.
I have a customer who I set up Outlook Express to send and receive their email . The incoming server is through their domain name, but they use the smtp.freeserve.co.uk outgoing server.
This all worked fine for a few months until about 10 days ago when they started getting the 0x800ccc0e message, ie they cannot connect to the server.
So, I had a solution. Forget Orange and upgrade to get your own mail server. I changed their settings to smtp.theirdomainname.co.uk but still the same message.
Orange support were useless, trying to change various settings and telling them Outlook Express was corrupt. One support person did admit they were having problems with their mail servers but didn't say when anything would be fixed.
I went there yesterday to make sure it was nothing obvious.
I checked all the settings, forwarded ports on the router, tried sending from my laptop (I could send from my house via their account), even installed the original supplied modem on my laptop and tried. Still exactly the same.
Tried Orange support and the best they could offer was to talk me through setting up a new email account. Brilliant. I asked if Orange are blocking 3rd party domain names on port 25 but she didn't know what I was talking about.
At least BT tell you they block 3rd party domain names and let you register the name so they can unblock it.
I emailed their support yesterday to ask this question and said I would recommend my customer goes elsewhere. No response, apart from an automated email.
3rd party SMTP servers on port 25 are blocked and usually the error message in outlook express would reflect this by saying to use the Orange server instead.
3rd party SMTP servers on port 25 are blocked and usually the error message in outlook express would reflect this by saying to use the Orange server instead
They were using smtp.freeserve.co.uk for ages. Support suggested orangehome. Still the same. Also tried Orange and freeserve.com.
I'll contact my hosts tomorrow to see if they support other ports.
I wouldn't mind if they at least trained their staff to know this. Grrrr.
I've had just the same problems for over a month and thought that I was going mad! I have been with Freeserve, then Wanadoo without any problems, and then this happens with Orange. I will change to BT shortly if this is not fixed. I do wonder how many people are affected by this problem, which is not well publicised, and which the helpline are completely useless. Alan LS
I have successfully managed to send and recieve by using my webfusion server and changing the outgoing port setting to 587 as recommended. It seems this is the best solution for anyone not using Orange email addresses and only using Orange as an internet connection. What a joke!!! Thank you for the advice in this topic, I will be leaving Orange (internet and mobile) as soon as i can.
To resolve the issue follwo the steps given below:
Make sure to set dial a connection - server address's correct - do not use area code dialing - check REN values, call waiting, etc.
Disable antivirus or firewall if installed.
Go to Outlook Express > Click on tools option > Click on accounts option in the tool menu > select the mail > click on properties > once the properties box pop up select the advanced tab > change incoming port to 110 & remove tick from secure SSL connection.
And they included a link to the Orange help pages, showing how to set up a new account!!!
To resolve the issue follwo the steps given below:
Make sure to set dial a connection - server address's correct - do not use area code dialing - check REN values, call waiting, etc.
Disable antivirus or firewall if installed.
Go to Outlook Express > Click on tools option > Click on accounts option in the tool menu > select the mail > click on properties > once the properties box pop up select the advanced tab > change incoming port to 110 & remove tick from secure SSL connection.
And they included a link to the Orange help pages, showing how to set up a new account!!!
Fantastic. I take it all back.
RichieP.. and your point is..?
Does this work ?
Why do you have to suddenly disable a firewall and/or antivirus?
Or are you being sarcastic??
EDIT- Sorry!.. just read your 26th April post.. you are being sarcastic!!
Sending e-mails is a complete lottery. Mostly they remain in outbox for ages. Even connecting for incoming mail is intermittent.
I've suffered this for some time and watched the thread here which seems to have gone quiet. Have others found a solution or do I have to join the migration solution?
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Am now feel so murderous about this with 
