Joined: 24 Apr 2007Posts: 4Location: Imaging Company MD
This email Outbox problem has been denied by Orange again and Again to me they have had me making new accounts re-installing Outlook Express telling me it's another ISP or Virus problem, and all the time it's there server !!. I intend to contact Ofcom and ask Orange for the cost of my 0870 phone calls to them to be refunded.
These people do not have the balls to admit their mistakes how can we have any faith in ANYTHING they tell us.
Paul
_________________ pi**ed of Orange (this week user)
Paul, I got a call from a gentleman called Steve from Orange Customer Care this morning (after nearly 6 hours of calls over the past two weeks!!). He was polite and concerned, he admitted an issue did exist with Outlook (although he also said it was very isolated), I made him aware that the vast majority of Orange technical people (with the only exception being him) denied that there was a problem... or had not been updated to the fact!
I also informed him that several forums had been running with this topic/issue since early April at least, to which, I think! he also (in around about way) said he was also aware of.
He stated that it was definitely being looked into, during the course of this conversation (between 11.30 am and 12.00 pm today) all the test mails I sent from Outlook (a total of 9) went immediately from my outbox and I received a further 12 additional e-mails from other sources, a success rate off 100 per cent on the last two weeks.
Just prior to his call whilst experimenting.. I had changed the internet account POP3 properties from GBdialer!! To the Speedtouch Account, I informed of this and he accepted it could have ‘fixed’ the problem but was possibly unique to my particular problem.
He went on to suggest changing the server on pop and smtp to’freeserve.co.uk’ and also changing the outgoing smpt port (using the Advanced Tab) from default 25 to 587 or 465 if the problem re-occured.
Low and behold within 30 minutes of ending the call Outlook failed to send and/or receive with the following error message:
The host 'pop.wanadoo.co.uk' could not be found. Please verify that you have entered the server name correctly. Account: 'POP3', Server: 'pop.wanadoo.co.uk', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 11004, Error Number: 0x800CCC0D
Followed his latter suggestions but with no success!!
Will be ringing Orange Customer Care at Middlesbrough tomorrow to speak to Steve... cannot be bothered tonight... I have had enough!!
This email Outbox problem has been denied by Orange again and Again to me they have had me making new accounts re-installing Outlook Express telling me it's another ISP or Virus problem, and all the time it's there server !!. I intend to contact Ofcom and ask Orange for the cost of my 0870 phone calls to them to be refunded.
These people do not have the balls to admit their mistakes how can we have any faith in ANYTHING they tell us.
Paul
Hello, I'm new here, wish I wasn't.
For the last few weeks my outgoing email service has been intermittent, this afternoon it has been out of action. I have written asking to cancel my contract for non fulfilment on their part, they write saying "reinstall this and that, I reply saying an intermittent fault will not be fixed by reinstallation. Been a Wanadoo customer with no hassle until last few weeks. I've also referred them to this site, we cant all need to re-install. Anybody have correspondence address for the Managing Director ?
This email Outbox problem has been denied by Orange again and Again to me they have had me making new accounts re-installing Outlook Express telling me it's another ISP or Virus problem, and all the time it's there server !!. I intend to contact Ofcom and ask Orange for the cost of my 0870 phone calls to them to be refunded.
These people do not have the balls to admit their mistakes how can we have any faith in ANYTHING they tell us.
Paul
Hello, I'm new here, wish I wasn't.
For the last few weeks my outgoing email service has been intermittent, this afternoon it has been out of action. I have written asking to cancel my contract for non fulfilment on their part, they write saying "reinstall this and that, I reply saying an intermittent fault will not be fixed by reinstallation. Been a Wanadoo customer with no hassle until last few weeks. I've also referred them to this site, we cant all need to re-install. Anybody have correspondence address for the Managing Director ?
for the record - i have also been experiencing intermittent outgoing smtp mail problems with Orange.
and i dont use Windows, i use Linux. so this "reinstall" thing is a fob off - the problem is with Orange's outgoing smtp mail servers.
1 week ago, I could not connect to the internet at all, phoned Tech Support and told to change my wireless BT router back to the Speedtouch, which I duly did.
This kind of worked, as some sites were accessable and others totally timed out.
Having read some other peoples problems here, I attached my BT router and changed a few settings, (PPPoa to PPPoe & MTU from 1500 to 1492).
Perfect it works ok now.
BUT I cannot send any emails via OE but I can receive them, the error is :
The connection to the server has failed. Account: 'pop.wanadoo.co.uk', Server: 'smtp.wanadoo.co.uk', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E
I spoke to Customer Care on monday night to request a MAC code as I have just had enough of this stupid company (having been with freeserve for over 8 years). I was put through to the care team and was asked WHICH ISP AM I CHANGING TOO ? MY REPLY WAS AS LONG AS IT WAS NOT Orange, I DIDNT CARE WHO I WENT TOO.
At this point my blood was boiling as I had spent over 30 mins on hold.
Anyway she said she could not give me the code as I was being upgraded (something about LLU she said, but couldnt understand her).
So after this I telephoned Customer Care and spoke to a chap there who read the notes from my previous phone call. He persuaded me to give them 48 hours and a UK Technician would phone me and sort out the problem.
Its now 30 hours and still wating for his call, I will let you know if he calls.
1 week ago, I could not connect to the internet at all, phoned Tech Support and told to change my wireless BT router back to the Speedtouch, which I duly did.
This kind of worked, as some sites were accessable and others totally timed out.
Having read some other peoples problems here, I attached my BT router and changed a few settings, (PPPoa to PPPoe & MTU from 1500 to 1492).
Perfect it works ok now.
BUT I cannot send any emails via OE but I can receive them, the error is :
The connection to the server has failed. Account: 'pop.wanadoo.co.uk', Server: 'smtp.wanadoo.co.uk', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E
I spoke to Customer Care on monday night to request a MAC code as I have just had enough of this stupid company (having been with freeserve for over 8 years). I was put through to the care team and was asked WHICH ISP AM I CHANGING TOO ? MY REPLY WAS AS LONG AS IT WAS NOT Orange, I DIDNT CARE WHO I WENT TOO.
At this point my blood was boiling as I had spent over 30 mins on hold.
Anyway she said she could not give me the code as I was being upgraded (something about LLU she said, but couldnt understand her).
So after this I telephoned Customer Care and spoke to a chap there who read the notes from my previous phone call. He persuaded me to give them 48 hours and a UK Technician would phone me and sort out the problem.
Its now 30 hours and still wating for his call, I will let you know if he calls.
I cant send emails as usual I get the same message as you.
The connection to the server has failed. Account: 'pop.wanadoo.co.uk ', Server: 'smtp.wanadoo.co.uk', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10051, Error Number: 0x800CCC0E
Let us all know if your tech chap resolves the problem and we can all do it.
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
If you have port 25 and ssl ticked it will not work, smtp port 587 and 465 needs ssl yahoo use 587 and google use 465 and 995 ssl for pop, it will be no good for Oranges smtp servers mind you saying that seems nothing works with them anyway.
_________________ ex Freeserve/Wanadoo/Orange Blog
1 week ago, I could not connect to the internet at all, phoned Tech Support and told to change my wireless BT router back to the Speedtouch, which I duly did.
This kind of worked, as some sites were accessable and others totally timed out.
Having read some other peoples problems here, I attached my BT router and changed a few settings, (PPPoa to PPPoe & MTU from 1500 to 1492).
Perfect it works ok now.
BUT I cannot send any emails via OE but I can receive them, the error is :
The connection to the server has failed. Account: 'pop.wanadoo.co.uk', Server: 'smtp.wanadoo.co.uk', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E
I spoke to Customer Care on monday night to request a MAC code as I have just had enough of this stupid company (having been with freeserve for over 8 years). I was put through to the care team and was asked WHICH ISP AM I CHANGING TOO ? MY REPLY WAS AS LONG AS IT WAS NOT Orange, I DIDNT CARE WHO I WENT TOO.
At this point my blood was boiling as I had spent over 30 mins on hold.
Anyway she said she could not give me the code as I was being upgraded (something about LLU she said, but couldnt understand her).
So after this I telephoned Customer Care and spoke to a chap there who read the notes from my previous phone call. He persuaded me to give them 48 hours and a UK Technician would phone me and sort out the problem.
Its now 30 hours and still wating for his call, I will let you know if he calls.
I had almost the say conversation Monday night infact they hung up after I had rejected tech support ring me back. I had to ring back and go through the all performance again insisting that they supplied me with my MAC code which thank God arrived today. I have now signed up with BT as from next Wednesday.
This email Outbox problem has been denied by Orange again and Again to me they have had me making new accounts re-installing Outlook Express telling me it's another ISP or Virus problem, and all the time it's there server !!. I intend to contact Ofcom and ask Orange for the cost of my 0870 phone calls to them to be refunded.
These people do not have the balls to admit their mistakes how can we have any faith in ANYTHING they tell us.
Paul
Hi
I had the same problem and decided to mess around with the settings as previously advised in this forum. As a result I managed to solve this problem. I opened outlook, clicked on Tools, then Options at the bottom, then the Connection tab then Change internet connection setting Change ..., then Speedtouch Connection (whereas the default is Orange).
I hope this helps.
Luvlyloz
(Its pretty ironic really, im 16 with a GNVQ in ICT whereas the tech staff at Orange probably have ICT degrees and masters and struggled to sort the problem out )
This email Outbox problem has been denied by Orange again and Again to me they have had me making new accounts re-installing Outlook Express telling me it's another ISP or Virus problem, and all the time it's there server !!. I intend to contact Ofcom and ask Orange for the cost of my 0870 phone calls to them to be refunded.
These people do not have the balls to admit their mistakes how can we have any faith in ANYTHING they tell us.
Paul
I am also relatively new to Orange. Whilst I don't have any problems with my own "hard-wired" PC, there are 3 laptops connecting wirelessly and none of them can send email - they are all receiving messages without any problems.
I am too suffering the same problem has you all can’t send e- mail’s with Outlook Express or IncrediMail I have tried all the SMTP Server above still no good so I tried a different e-mail client Mozilla Thunderbird free download from http://www.mozilla.com/en-US/t...underbird/ now at last I can send my holiday photos to my friends has been working great for 2 days now no problems. No thanks to Orange I hope this will help someone else
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