The problem is obviously that these get overloaded at peak times.
While I think it's something wrong with the servers that is the cause I don't think it's obvious overloading. If so then non-peak access especially night time would be working a lot more. Right now, from this thread, it's too inconsistant to just say it's down to load. Plus a load problem should be pretty obvious and preventative measures would have been taken before now to increase capacity.
I asked my cousin who lives in Berkshire, if she was having any problems with Orange. She said she did when wanadoo first changed to Orange, but now she hasn't had any problems since. I asked her if she was braodband or still dial-up. She said she was still on dial-up.
I replied to her saying that in that case she best stick to dial-up or if she does want broadband, then I suggest she goes with a different ISP.
I referred her to this site so that she could see for her self and not just take my word for it.
BY THE WAY, DID ANYONE SEE WATCHDOG LAST NIGHT? No surprise that Orange were in the top worst companies for wiating to speak to customer service on the phone. Orange, I think they said, took 28 minutes to answer. I think they said British Gas kept you waiting about 1 hour.
Please can anyone help? I am having an intermittant problem sending emails using Outlook. The error message I get is:The TCP/IP connection was unexpectedly terminated by the server. (Account********SMTPserver:smtp.freeserve.co.uk, error number Ox800cc0f) This problem has been happening for about 2 weeks now. It was working fine until they upgraded the speed to 8mgbs.I have contacted Orange but all they keep doing is sending me suggestions from their help, such as I may have a virus that has hijacked my email accounts, therefore I should delete them and then create new ones etc.
These suggestions do not work!!!! I have repeatedly told them that the suggestions DO NOT WORK anfd that it must be to do with their server.
My brother is a computer expert and he says that the problem is with Orange. He thinks that the server becomes congested. He has done tests and can't find anything wrong with my computer.
Reinstall Norton
Reinstall Outlook express etc as the version must have been corrupted etc
They just did not listen when I said the fault was on 4 different PCs all working independant so the chances of them all having corrupt files was very very small.
Eventually they accepted that the fault was at their end and there is an outage associated with the network not working with Outlook, Outlook express etc.
The work round was to use Web mail or keep trying to send.
Is this another move to make us use just their systems? or is it as stated above the pure fact that their network is just not able to cope with the volumes being put through it?
They did say it was being worked on but no resolution time/date was known.
Wouldn't it be better if they told all their support staff about this problem so that we do not have to spend Hours talking to someone who has very bad english, trying to explain that it is not our machines at fault.
I hate to think how many hours people have wasted following the instructions to reinstall this and that only to find it either did not work or the network suddenly had one of its kind moments and worked to suddenly fail again a few mins later?????
Please Orange get your act together. Be honest about the problems and please keep us informed when there is a problem.
Okay, we know there is a big problem here, I have an engineer scheduled to call me back regarding this and FTP. I will update you when I know more.
BTW how many of you are using LiveBox ? It's nothing to do with Outlook, Outlook Express, Anti-Virus, part is due to LiveBox part due to oranges email servers
You may find that firewall or anti-virus software will prevent you from
sending and receiving emails as it has settings that control the traffic
to and from the computer and the internet.
You can check if your firewall and/or anti-virus software is causing the
problem by disabling it and seeing if the problem persists. It’s
important that you turn it back on after you’ve tested the internet
again. If the issue is resolved by disabling the firewall and/or
anti-virus software the problem most likely lies within the settings or
configurations of the software.
If you have any further queries then please do not hesitate to get in
contact with us again.
Okay I have just this moment put the phone down.
IF you are using a LiveBox check your IP address if its 91.xx.xx.xx He says that is the lions share of the problem, and yes that is an admission of a gross problem.
Also you need to check if your IP address keeps changing.
Other than that he did not know what the problem is, I suggested to him a firmware error from within the LiveBox of which he could not dissagree.
That said, Everyone should phone 0113 222 9100 and ask for compensation. Be polite keep the high ground, when it hurts the pocket action should follow. (yeah right).......phone anyway.
I haven't had a problem sending for nearly two weeks now (see my earlier contributions to this thread). Although I've had a few total outages so I'm not feeling that smug ;-)
I see a couple of references to the Livebox. I use a Netgear Router to manage my network; I was with Wanadoo long before the days of free routers (when they were a company that worked <sigh>).
But my Dad has a Livebox so I'll ask him how it's been for him. I feel terrible that I recommended Wanadoo to him about two weeks before they announced they were going over to Orange.
I also believe there is a conspiracy to force us to use their webmail service (as mentioned above). I've speculated about that on here before as well. (OK, maybe I'm being paranoid, but it doesn't mean they're not out to get you!)
I can't collect emails that Orange send to me (it would seem). They send them to a "member@" address. The first I knew about this address was when I checked my emails via webmail once (which is hardly ever). I added it to my accounts in Outlook Express but never received an email on it. A few months later I checked the webmail again, and there were a few Orange emails in there - which had never been picked up by my Outlook Express!! What's that about?
I did post on here separately about that so I oughtn't repeat myself.
Very true none of us have a static IP on Freeserve/Wanadoo/Orange when you connect to the internet using a Speedtouch Modem the DNS server allocates you a new IP Address. However as the LiveBox is an "allways on" when you connect you should be allocated an IP address that should stay the same untill you either disconect or reset it, therefore taking a new IP address when you reconnect. If as in my case my IP Keeps changing about every 4 hours or so and this is not right. This of course means I am being disconected at the server end; reconnecting with a new IP.
Their engineer seems to think that this is a symptom of the greater problem. I am now awaiting a responce from Orange Headoffice regarding what action they will take. FYI the engineer has no knowledge of the server migration that other posters have mentiond. I will again check that when my call comes.
Once again, phone them on 0113 222 9100 headoffice, phoning the Unhelp desk is..... Well we would ALL be able to drive 4 wheel drives if all of the CO2 emissions from the help desk were curtailed.
I use Firefox and have just tried signing in to my webmail. Didn't have any problems.
What version do you have? I used v2.0.0.3 (the latest I believe).
Maybe you've got an extension that is causing an issue? I use various extensions but noscript can cause issues as it blocks javascript. I always try a site without it and if it's not happy (and I trust the site) then I temporarily allow the site. The Orange site needs to be allowed to run javascript in order to check your emails (among other things).
That said, your message sounds like a Firefox thing. Maybe it's yet another sporadic Orange problem :-\
Joined: 18 Apr 2007Posts: 13Location: Berkshire, UK
Jolly wrote:
Hi Guys,
I haven't been able to send any emails on the wanadoo or orangehome server all day but have had some joy on the .fsnet.co.uk server
Try it and see if it works for you.
Jolly,
It is pot luck. There is no difference between these SMTP servers, as I said in my mailing yesterday they all point to the same set of 7 servers, as shown below.
DNS server handling your query: localhost
DNS server's address: 127.0.0.1#53
As to Orange's suggestion that it is mainly Liveboxes that have the problem, it has been happening for weeks on my Speedtouch Modem and also on my new Linksys WAG200G ADSL router.
Enjoy
egnarO
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Please can anyone help? I am having an intermittant problem sending emails using Outlook. The error message I get is:The TCP/IP connection was unexpectedly terminated by the server. (Account********SMTPserver:smtp.freeserve.co.uk, error number Ox800cc0f) This problem has been happening for about 2 weeks now. It was working fine until they upgraded the speed to 8mgbs.I have contacted 
