I recently signed up for the 'up to 8 meg' download service and have 10 months to run on my contract, obviously I wasn't aware of all the issues regading slow speeds, disconnections, LLU's etc.
I am getting an average speed of 1.6mbps which I am not particularly happy with.
In short I want out, does anyone have any experience/knowledge of getting out of a contract without having to pay the remainding balance or additonal fees?
You can get away by simply requesting a MAC. You will off course still have the issue of the remaining 10 months of your contract. It may be worth speaking to someone in cancellations and convincing them nicely that they are not supplying the product you expected. I have heard some that have managed to get their contracts cancelled without any fees by doing this.
i actually managed to get my contract (12 months left) cancelled earlier today without a fee. they didnt send us a livebox when we upgraded to one of their *better* packages and they actually told us they were in breach of contract since they didnt send us it. so now where getting our MAC code in the email and we dont have to pay for our annuled contract
I've requested my LLU MAC code after numerous faults (Line dropouts, 100kb/s downloads at peak times etc) and someone from the "Overflow" call center said that the only way they could waive my remaining contract (Aug 07) was if I had not had any connection for 30 days!
i actually managed to get my contract (12 months left) cancelled earlier today without a fee. they didnt send us a livebox when we upgraded to one of their *better* packages and they actually told us they were in breach of contract since they didnt send us it. so now where getting our MAC code in the email and we dont have to pay for our annuled contract
Wow! That is great news because I did not receive a livebox when I upgraded; I continued to use my Belkin router.
I am going to get on to this straight away.
The b??????s nearly caused me to put a fist through my window in frustration after numerous wasted phone calls. When I told them I was going to cancel my contract, they had the cheek to tell me that I would have to pay £100+
I've requested my LLU MAC code after numerous faults (Line dropouts, 100kb/s downloads at peak times etc) and someone from the "Overflow" call center said that the only way they could waive my remaining contract (Aug 07) was if I had not had any connection for 30 days!
I think they are the ones who are breaching the contract, whilst the odd problem may be unavoidable, and tolerable I would suggest that since they are so clearly failing to deliver what was purchased they would find it difficult to justify in court.
I'm going to see if I can get out of mine. I did read the small print and there is a ridiculous clause about them not guaranteeing that uptime will be 100% (fair enough, occasional downtime is a fact of life) but then it says that when a fault DOES develop, they provide "technical support" (ha ha ha!) and try to resolve the issue, but provide no guarantee that they will fix it.
So they are basically saying that if THEY break it (as they have in my case) and can't fix it, tough titty - you still have to pay. That's rubbish!
Here's an interesting link I found on the Office of Fair Trading web site. It lists clauses in a contract that may be deemed to be "unfair" and which could render the contract null and void. Orange are guilty of several things in this list! Here's the link:
Finally I gathered all the info from this site and made my Attack to try cancel my contract (6 months left).. Only to find that they wont badge. Their excuse was that I need to have a disconnection of at least 30 days before they even consider that the contract can be broken. I used all the aces up my sleeve, requesting CISAS references, threatening I'll go to office of fair trade, ISPA, ofcom everywhere. Even said the "distant relatives" arguement.. Nothing
Anyway consider this a current update :
You want to break your Orange contract and dont pay the remaining months?
You need to call them after you have been disconnected for a very long period of time (1 month they said).
Hey Evilpoohead, if you threaten them with the OFT, OfCom, legal action etc. you have to MEAN it.
Often they can get away with what they do because most people are "scared" of being taken to court for breaking their contract, or they would rather avoid the hassle.
My daughter is a solicitor and she agrees that a county court judge may well consider that the terms of the Orange contract are "unfair" which would render the contract null and void. There isn't a court in the land that would consider it fair that a company doesn't "have" to provide a service but the consumer is still obliged to pay for it!
The trouble with us Brits is that we have been far too stoical and far too tolerant of indescribably bad service for too long! Companies like Orange need to be taught a lesson!
Hey Evilpoohead, if you threaten them with the OFT, OfCom, legal action etc. you have to MEAN it.
Often they can get away with what they do because most people are "scared" of being taken to court for breaking their contract, or they would rather avoid the hassle.
My daughter is a solicitor and she agrees that a county court judge may well consider that the terms of the Orange contract are "unfair" which would render the contract null and void. There isn't a court in the land that would consider it fair that a company doesn't "have" to provide a service but the consumer is still obliged to pay for it!
The trouble with us Brits is that we have been far too stoical and far too tolerant of indescribably bad service for too long! Companies like Orange need to be taught a lesson!
Hi,
I do mean it and I made an ISPA complain, but in the long term I wouldnt pay more than I already have to pay to Orange to some legal service just to prove me right..
After days of complaining and negotiations I have reached the brick wall which is : "We cannot terminate your contract fee-free unless you have at least a 30day downtime period (that must be in one block (LOL to that) )"
Where is this 30 day period written I still wonder
I guess its their idea of how long patience should be...
On the bright side, they offer some refunds (Dont think they ll give them though) of about 2 months..
I'm a newbie, so apologies in advance if this question has already been answered somewhere else.
Today I "upgraded" to Orange broadband from Wanadoo, having been a broadband customer since when they changed from Freeserve. When I was talking to the nice salesman, he had my address listed as a place I'd not lived at for nearly 2 years! I told him this was wrong, but would like to go ahead.
He ordered the upgrade for me, and informed me it would arrive at my old address!
I spoke to his manager who got very shirty and said I was in breach of my contract with Wanadoo. Funny, I thought, as I called them to change phone numbers when I moved 2 years ago. Why wouldn't I change addresses too?
I asked to cancel my contract. He said to call customer services. 3 phone calls later, I have been informed that:-
1. They have my correct postcode and phone number, but the first line of my address is still my old house. Funny, that, why would I just give out my new postcode? I wonder if there's been a certain amount of up f*&^%$g by the chap who switched my phone number, back in those (relatively) halcyon days of Wanadoo?
2. That I cannot cancel my contract for 12 months. This I believe is in contravention of the Consumer Protection (Distance Selling) Regulations 2000.
So my question is this. In order to cancel a contract during the statutory 7 day "cooling off" period, I need to write to the company's office. But which address? Naturally, I shall be forwarding a copy of this letter to the relevant branch of the Trading Standards Office - can anyone suggest others?
Incidentally, has anyone been to the Orange member centre website, and clicked the link that says "rewards"? Never has a company name been so apposite.
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