Joined: 12 Jun 2006Posts: 907Location: Weston-super-Mare, UK
keithwjones wrote:
I've been on LLU for best part of this year with max speed of 2.7.
Neighbours around the corner were still on IPStream Max with speed around 4 till last week when they were upgraded to LLU.
We have just speed tested it and yes it was just under 2.7.
Keith
Neighbour has just received this email from Orange:
Hello
Great news, we've finished making the changes we emailed you about and can confirm that the fastest speed we can give you is up to 6.0 Meg broadband.
This is what your speed is now, however it could change in the future - for instance if we're able to offer you faster speeds. Of course the time you go online can affect the speed of your connection. You'll be able to experience the full benefits of your broadband when the Internet's not so busy.
Have Orange totally lost the plot, they upgrade people from Max to LLU so say and then email them and tell them that there speed will be 6.0 Meg. Either they are completely daft or perhaps speeds are about to go up.
Great as just as i was getting used to breaking the 2.7 meg cap for the first time ity appears its back again.
However i m very annoyed because at midnight on Thursday night into Friday morning the sync light on the livebox started flashing very fast as if the line wasnt ADSL enabled. ( Not the slow flash when there is no sync).
I new something was up but went to bed and it was back on again in the morning, but not all was well download speed wise.
So instead of hitting download speeds of 4.7 meg like last week im now back to a max of 2.75 meg at all times.
So my fast speeds only lasted a few weeks
Great thought this was sorted.
Keith do you think I should ring them, as more fool them they have shown me what my line is capable of then taken it back.
Yes as you say Keith someone must have accidently put the " correct" setting for the line. Makes me laugh. Speedtest now just now comes out at 2.72 meg. But now we all know they can provide speeds well above 2.7 meg on LLU so they should fix it for everyone ASAP.
Come on Orange I / we've seen what your cabable of so stop fobbing us off with these rubbish speeds.
LOL@Snow2004. Don't get me wrong, I'm not laughing at you, I'm laughing with you.
When you posted those 'holy grail' stats you were getting, a small part of me was thinking "damn, Orange might be getting their act together". Now, we see your speeds coming into alignment with other users squashes any hope that there is light at the end of tunnel.
I hope you certainly made the best your high speed- I've yet to taste anything above half a meg.
The conspiracist in me thinks possibly you was on adslmax, and never was on LLU until now.
P.s Misery loves company- Welcome!
@Keith,
Very interesting letter, still it can be filed under bull****, but interesting none the less.
The letter is written to sound like you'll actually get higher speeds, but close inspection merely parrots the 'up-to-8meg' claim. It also throws in that speed issues could be due to the "time you go online", which is meant to seed novice users with the idea that any slow speeds isn't because of Orange- but the internet.
I got that same email when i got llu'D, saying i could get at least 5.5meg speeds, and this ws early december last year, still nowhere near 5.5meg... so i wouldnt get your hopes up guys.
Also London here - just discovered this site and am delighted to hear I'm not going mad, that others have experienced this company's alleged broadband service and lived to tell the tale.
Download: 2670kbps
Upload: 236kbps (Yes, I typed that correctly.)
And if you think you've experienced everything about customer service, spare a thought for those of us on Macs. They won't even listen to you on the phone when you explain the Livebox has suddenly decided not to work for 12 hours, despite no setting changes - they refer you to a premium rate support line for MAC people.
I reported these speeds a month ago and not a thing has changed. Irritatingly I have a mobile + broadband contract with them, so changing becomes slightly more complicated than if it were just the broadband to ditch. Which of course they know.
I'm guessing their customer service people are used to being shouted at as well - speaking politely to them even results in being cut off mid-sentance, told the problem is with my computer or being transferred to six different people, all of which I've experienced.
I was even told I shouldn't complain as the service is "free" (bundled with my phone contract, which of course isn't free) by one particularly obnoxious support female.
Lol I made the most of the higher speeds lol. Downloading at just over 600 kilobytes per second was very very nice. Now am back down to downloading at 330 kilobytes per second.
I thought they had got there act together too. Wish I was on ADSL Max lol. That 448k upstream sounds better thans 288 k.
Was on fixed one meg a few years ago. Then I payed for the upgrade to two meg. That was very reliable and always worked at full speed. Then on the 9th of September 2006 my exchange (Glossop) was enabled for Orange LLU. Recieved the email.
I was transferred to LLU on the 15th September. From that day I got speeds no higher than 2.7 meg until a few weeks ago where as if by magic I was gettin near full speed. ( Downloads at just over 600 kilobytes per second on a 5.6 meg sync).
Seems it wasn't to last as Im back to where I started. But now i start to think the faster speeds were either an accident or a secret trial lol.
Was 'upgraded' by Orange a couple of days ago from a 5.5 Meg ADSL Max service to a 2 Meg LLU. My router was syncing at 6400 DS and 488 US but now is syncing at 2272 DS and 288 US. Looks like they have put me on a fixed 2 Meg service for some reason.
URL=http://www.speedtest.net]
[/URL]
My exchange is HARROW, North London
Not a happy bunny as my contract still has nine months to go. Have been with Freeserve/Wanadoo/Orange from the start and have had no problems with them up until now. It is frustrating that what was once IMHO a stable and reliable service has, it would seem, deteriorated rapidly. I will be leaving in 9 months if things do not improve.
I'm in Eccles (Salford, Manchester) and I get 2.5Mbps during the day. Bang on 1900hrs every day my download gets awful. Holds at about 0.5Mbps but stutters often, i.e. every few minutes, to the point that I can't hold a 6kbps voice stream incoming and will get a 5 to 10 minutes 'lag' where the voice stream in question will be dead for those 5 to 10 minutes and then I will get those past 5 to 10 minutes all at once. For those interested, the voice stream is Ventrilo voice communications. It's absolutely ridiculous and makes my internet connection useless for anything but uploading from 1900hrs 'til midnight.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
