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< Problems with your 2Mb connection ~ Pc problems, I am connected at 2.2mbps butnot ale to browse

lr90

Posted: Fri Apr 13, 2007 12:33 pm

Joined: 13 Apr 2007 Posts: 2

HI

I connected today to the Orange broadbad and it all looked like it was going fine. The software installed easily enough, then the modem said it had connected to the broadband and I thought it was all going well until- I tried to update my antivirus. I was told that it could not find the server. I then tried internet explorer, mozilla firefox and opera. Not a single one of my browsers could find the server. I called tech support and she tested the line, it all appeared ok. Next she had me reset my internet explorer to find nothing changed. All she was then able to tell me was that I need to unistall internet explorer and reinstall it. Can anybody give me some different advice as I can't see why internet explorer would stop the two other browsers from working.

Many thanks for any advice (except the leave Orange one )

Andy

OrangeProblems

Posted: Fri Apr 13, 2007 12:33 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

keithwjones

Posted: Fri Apr 13, 2007 2:44 pm

Joined: 12 Jun 2006 Posts: 907 Location: Weston-super-Mare, UK

Andy

If you think you are connected then the answer is as follows:

UNABLE TO ACCESS WEB PAGES

USB Speedtouch 330 Modem syncs up OK and both lights are solid green, you can log on OK but cannot access many websites and in some cases (eg hotmail) they cannot send/receive emails from a local client using pop3 and smtp.

The cause of this is incorrect network adapter Maximum Transmission Unit or MTU setting.

http://www.kitz.co.uk/adsl/twe...ak2.htm

To try:

1430 MTU, 166800 RWIN
1458 MTU, 153144 RWIN
1492 MTU

Keith

lr90

Posted: Sat Apr 14, 2007 5:29 pm

Joined: 13 Apr 2007 Posts: 2

Thanks for the reply keith. I will try changing the MTU settings. One quetsion though - do you think this could be the reason that I can't access any websites? rather than as the article suggests just some websites?

THanks

Andy

keithwjones

Posted: Sat Apr 14, 2007 6:35 pm

Joined: 12 Jun 2006 Posts: 907 Location: Weston-super-Mare, UK

Andy

I'm not sure from your post that your modem is properly installed. Suggest you un-install then re-install.

In the past I have had to do that 6 times before it installed.

Keith

OrangeProblems

Posted: Sat Apr 14, 2007 6:35 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

stevelondon

Posted: Sat Apr 14, 2007 10:08 pm

Joined: 13 Aug 2006 Posts: 1689 Location: Marylebone Central London

Also open Internet explorer and click tools >internet options>connections and make sure your modem is there and make sure "Always dial my default connection" is checked then click apply then ok.
As already said the modem might not have installed correctly.

Regards

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