Point of interest later this year Orange will start broadband TV transmission now we all know 2.7 will not do the job whats the betting it gets turned up of course you will be expected to PAY extra for this
You are right and I've touched on this particular bit of news-on-the-horizon a few months back.
What I think it going to happen is Orange are basically preparing themselves for an "All-new All singin Orange service" revamp come this winter. Here they'll advertise the new services and the brand spanking new livebox!! (bet your really excited now eh?).
It'll probably be around this period Orange will actually DO something about the p!ss poor downloads everyones getting on LLU, yet the speed issue seems to be that the maximum you'll get is about 4 meg download- as it has been deemed sufficient to support streaming media.
Whose prepared to stick for this to happen? Whose prepared to renew a 12-month contract for these services? Who thinks 4 meg is acceptable? LOL.
Whatever happens Orange has had enough time to find out why people are getting poor speeds (if the problem was not apparent to them) and fix it- sorry no excuses. Therefore the only conclusion is that Orange are not prepared/do not want to address them as of this time.
Joined: 12 Jun 2006Posts: 907Location: Weston-super-Mare, UK
peop wrote:
Whatever happens Orange has had enough time to find out why people are getting poor speeds (if the problem was not apparent to them) and fix it- sorry no excuses. Therefore the only conclusion is that Orange are not prepared/do not want to address them as of this time.
To Eric Abensur
You have already had 18 months to sort the speed. You can not even fix the email problem. Why not?
Here's a list of speed testers. Whether or not Orange approve of the particular tester depends on who you speak to in customer service. However, that shouldn't bother you too much as you're lucky enough to be able to leave.
Spare a thought for all of us who were dumb enough to get locked into a contract when the deal looked too good to be true! Ah well, you know the old adage: if something looks too good to be true... it probably is!
Hi all new to this so thought I'd share my results. I have to say since being with Orange I have had no probs ( I dont use livebox I prefer my Netgear). I am on the free with a mobile package and my exchange is reading south code ths
I originally posted this message on the Orange Monitoring this Site section. But after reading some of the previous messages on this I thought it might be interesting to others.
I tried all the usual methods of contacting Orange i.e. e-mail, telephone (listened to music) and got fed up so using the info on this website I sent an e-mail to Eric, the Frenchman , details obtained on this forum.
I detailed my problem, that is slow speeds, not exceeding 2.3 meg and at times going down to 0.4 meg download speeds and never exceeding 0.2 meg upload speeds.
I received the following reply.
Dear Mr ***,
As a Customer Relations Specialist, your email sent to Eric Abensur
dated 24 March 2007 has been passed to me to handle personally.
I’m sorry to hear about the problems you’ve been experiencing. We’re
very passionate about providing an excellent customer service, but I’m
sure you can appreciate that we cannot guarantee this level of service
to be maintained at all times; I’d like to assure you that we’ve quality
monitoring and constructive feedback processes in place to address this.
Our Engineers have confirmed that at peak times, some broadband
customers may experience slower than normal speeds, especially if
they’re trying to download large amounts of data. From the information
you’ve provided and the diagnostics we’ve completed I’ve confirmed that
your service is being affected by this issue.
The issue of slower-than-normal speeds is being addressed and we are
working to improve the experience our customers receive. I’ve not yet
received confirmation of when this problem will be fully resolved, but
work is currently being carried out to improve download and upload
speeds.
As soon as I have some definite timescales I‘ll be in contact.
If you have any further queries then please do not hesitate to get in
contact with us again.
Kind Regards
Ian Sunderland
Customer Relations Specialist
Customer Action Team
Broadband Support
For all Broadband enquiries: 0870 010 2462 (calls to this line are
charged at national rates)
Dial-Up
Customer Support: 0870 8720099 (calls charged at national rate)
Technical support: 0906 2517517 (charged at 50p per minute, calls from
mobile phones may vary depending on your operator and tariff)
Orange Home UK plc is a subsidiary of France Telecom SA. Our registered
office is at: Verulam Point, Station Way, St. Albans, Herts, AL1 5HE,
and we are registered in England and Wales, as Company No. 3014367
For info I do not download large files or play games on the internet, just old fashioned e-mail and some browsing.
So it looks like they admit to having problems but cannot say when it will be fixed. IF I get any more from Orange I will let you know.
Perhaps if everyone sends Eric an E-mail it might speed (sorry about the pun) up!!!!
I originally posted this message on the Orange Monitoring this Site section. But after reading some of the previous messages on this I thought it might be interesting to others.
Thanks for sharing this with the forum.
I'm bound to say, however, the the message you received contained exactly the same kind of fobbing-off customer service lather that I've been getting for the last 11 months. I could almost have written the reply for you.
Am I the only one who thinks we've all been sold a pup?! We all signed up on to an up to 8Meg service. I can think of no other commercial situation in which it would be legal to advertise a service, sell it on the basis of that advertising and then either not provide it, or provide such a downgraded version of the service that it constitutes a different product.
2.5Meg - the maximum I've achieved - is NOT "up to 8Meg". It's "up to 3Meg" or "up to 4Meg" at a push...
Has anyone in this forum got as far as taking their complaint(s) to Ofcom? If so, what was the result?
As with other direct responses people have had from Orange, we can all see that the content of the letter means actually nothing but a "Sorry, it does suck, don't know when it'll be fixed" missive.
The fact that they say they are working on it is b*llshit- until someone who is still on half meg reports back with a satisfactory speed increase, they are working on sweet FA save for working on new promotions to do over the unsuspecting public and beef up profits.
Its f*cking insulting when they actually think they can fob people off with this sort of stuff. That label of being worst ISP is starting to turn into a plaque...
I joined Orange in December 06 and had a stable 8meg connection through IPMax at the Hampton exchange in Southampton.
Since being migrated to LLU on the 21st March I have had no connection at all, not even a slow one. I have just managed to get Orange to close my account and order a line cease without having to pay the remainder of my contract by quoting one of the members on the Manchester problems thread.
I am currently on dial up with Fast4 and will probably take broadband from them as at least they only have a one month contract so will be easier to bail out if need be, unless you people have another suggestion for a new ISP?
If the futures Orange it seems to be getting very dark to me.
Good luck to the rest of you, see you all on the bright side.
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
Hi Rob
I'm with Be* and are quite good solid connection and fast and free support if your exchange is Be* enabled its well worth checking them out, IDNet are also good one month contract and free support look at DSL ZoneUK ISP ratings and Thinkbroadband and check out the ISP forums there you will get an idea who to avoid,
Good Luck
Regards
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