This is the email I received from Orange on 7th April:
We apologise for the inconvenience caused.
As part of ongoing email security operations, some users are
experiencing difficulties when popping e-mail with outlook and other
clients. This is a known issue and users should are advised to retry.
We are working hard to rectify the problem and have implemented a
process now to clear this delay as quickly as possible.
If you have any further queries then please do not hesitate to get in
contact with us again.
Kind Regards
Yasmin.
Broadband Support
REF:WOOBB
If this is true, why then is it not rectified yet?
Shame they didn't admit the fault was theirs weeks ago and hundreds of people would not have been given stupid advice simply to placate them. I feel sorry for the support staff as the "management" probably didn't given tell them. Or if they did, told them to lie.
Too late for me anyway and I hope many others leave too. The service they have offered is disgusting and nothing short of robbery.
Typical Modus Operandi on oranges behalf, deny any problem until theres enough "noise" made then say "OOps, yes theres a problem", and thats it- forget a solution thats outside their remit of their service LOL.
I rang Waitrose to see if my LLU MAC code will work with them and they were very helpful and polite. It will work with them so I am going to join them.
I did think about Tesco but when I rang them the guy did not know what I was talking about when I asked if I could use my LLU MAC code with them. He said he had never heard of LLU before, so I had to explain to him what it was!!!!!!!!!!
It will be too complicated and long winded to join them. I would have to cancel immediately with Orange and then I would have I would have to have dial up first with Tesco, then change to broadband within a month.
I can't fault Tesco support.They were also very polite and helpful.
If it's any comfort (!?) I've been using smtp.freeserve.com for over a week now with no problems. Last week I was using it at all times of the day as I was off work. Usually I'm only in the evening - but again, no problem this week.
I'm in North London in case that makes a difference.
Re Waitrose, I keep promising to leave Orange, then everything's OK again for a while. Next time, I always say to myself. But Waitrose is definitely in my top two alternatives; the other being BT.
Thanks for the advice about Waitrose. I am definately going to join them. I thought yesterday that because I could send emails again, I would stay with Orange, but not after today.
I can't justify staying with a company that is full of bull****
I don't think they are bothered about getting the problem sorted. Perhaps they think that if they get enough customers leaving, they won't have such a big problem because there won't be such a big bottleneck with their server.!!!!!!
I guess you are very lucky if you have not had any problems for a week now.
I can send emails this morning on freeserve/ wanadoo AND Orangehome!!!!!!!!!!!!!!!. I wonder how long long for this time?????????
I forgot to say that when I rang Tesco, the guy said that he had several people from Orange making enquiries. He said that he had also had people enquiring from TalkTalk. Who as he said are only 2nd worst to Orange!!!!!!!!
The guy reconned that Orange can give you a none LLU code by law but Orange told me that they could not and I would have to cancel with them and wait a 30 days to leave. The Tesco guy said that Orange are lying.
This is obviously an extremely common problem & Orange seem to be doing little to sort it out.
I have had the same issue for about 3 - 4 weeks now & again initially I went to them for help which they just kept staying the problem is with my PC/ anti virus/ firewall!!! NO IT IS NOT.
I have had my PC checked & all fine......... Again it is intermittent so very annoying, I have flickd between wanadoo & orange servers as other have suggested & this does allow me to send emails sometimes, lucky I don't have to use too many & can send from a work email address when I'm there.
I have asked Orange to reply to what I have told them & again they just answer with the 'technical' help, which is wrong. This help is not at all technical, a monkey could it with the crib sheet/ flow chart they use.
Somehow Orange need to admit this issue & let us know what they are doimg about it.
Looks like I'll be finding a new ISP as I do not think Orange are that preactive, the only way to get their attention is if all of us customers go elsewhere..................
We are aware that, very occasionally, a small number of customers may
experience problems sending emails. This is potentially due to the fact
that an Orange server has been blacklisted by one or more of the
destination servers the customer is trying to send the email to. Our
mail servers are occasionally blacklisted when some customers use our
service to send spam emails. As soon as we are aware this is the case,
our mail operations team work to ensure that, wherever possible, we are
removed from such blacklists.
If you have any further queries then please do not hesitate to get in
contact with us again.
Kind Regards
Nosheen
Broadband Support
REF:WOOBB
Thats funny becuse the emails I send are usually to the same people and I have been sending them to the same people since Orange were wanadoo/freeserve. Funny how in the last few weeks this has happened.
We are aware that, very occasionally, a small number of customers may
experience problems sending emails. This is potentially due to the fact
that an Orange server has been blacklisted by one or more of the
destination servers the customer is trying to send the email to. Our
mail servers are occasionally blacklisted when some customers use our
service to send spam emails. As soon as we are aware this is the case,
our mail operations team work to ensure that, wherever possible, we are
removed from such blacklists.
If you have any further queries then please do not hesitate to get in
contact with us again.
Kind Regards
Nosheen
Broadband Support
REF:WOOBB
That is absolute rubbish. I sent one to myself trying to get it to work - yes a Freeserve address and it still would not send. So are they saying Freeserve have blocked themselves.
Here we go again. Can't send them, after being able to send all day up till now.
Orange are NEVER EVER going to sort this problem. We are kidding ourselves if we think otherwise. They are not interested as long as we are stupid enough to stick with them and they are getting our money every month. To me this is classed as robbery.
They have not got a clue how to sort the problem. It is about time they employed people who know what they are doing.
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This is obviously an extremely common problem & Orange seem to be doing little to sort it out.
