We are aware of your issue, and we are working hard to rectify the problem and have implemented a process now to clear this delay as quickly as possible.
If you have any further queries then please do not hesitate to get in contact with us again.
We are aware of your issue, and we are working hard to rectify the problem and have implemented a process now to clear this delay as quickly as possible.
If you have any further queries then please do not hesitate to get in contact with us again.
Kind Regards
Yasmin.
Broadband Support
REF:WOOBB
and your starter for 10 as to what the 'process' is is.......
Orange have been (incorrectly) telling people to reinstall Outlook Express (or Outlook) over the last few days. There are posts on here with that information and we have also received a large number of emails stating the same.
It certainly does take time for problems to be acknowledged by Orange and in the interim, they are advising ridiculous unhelpful solutions... Which can cause more trouble for the end user (never mmind wasted time and phone calls).
Their service status page does not address the current situation - perhaps it will by Tuesday!
that's most likely to be because staff haven't been properly briefed on the problem, and they are giving solutions like that because they can't think of anything else to say
Site AdminJoined: 07 Apr 2006Posts: 784Location: United Kingdom
Hello Xpander
I fully understand that the agents are not to blame...
The management certainly should be passing on this information as quickly as possible to the telephone operators. It is outrageous that advice includes uninstalling and reinstralling software which clearly has nothing to do with the issue.
Uninstalling and reinstalling software should be a last resort, as I am sure you are aware it can actually cause more problems - rather than do this, it woud be better to tell the user to do a system restore - i.e. take the system back to a date when the emails were working... This has potentially fewer associated problems (although this is not required in this case either!).
I have heard that the wanadoo.co.uk mail servers were working recently for those still unable to send emails.
....
Some users may experience difficulties when popping e-mail with outlook
and other clients. This is a known issue and users should be advised to
retry.
....
That's actualy a direct copy of the internal service status, the whole thing actually refers to a month long system migration which was due to be completed last Monday.
It mentions "popping" so I think most people believed it was to do with collecting email through the pop server rather than the sending side of things.
DOES ANYONE KNOW ANYMORE ABOUT THIS "MIGRATION" EXERCISE ??
IS IT COMPLETE YET AS I STILL HAVE THE SAME OLD PROBLEMS
BORING !!!!!!!!!!!!!!!
I fully understand that the agents are not to blame...
The management certainly should be passing on this information as quickly as possible to the telephone operators. It is outrageous that advice includes uninstalling and reinstralling software which clearly has nothing to do with the issue.
Uninstalling and reinstalling software should be a last resort, as I am sure you are aware it can actually cause more problems - rather than do this, it woud be better to tell the user to do a system restore - i.e. take the system back to a date when the emails were working... This has potentially fewer associated problems (although this is not required in this case either!).
I have heard that the wanadoo.co.uk mail servers were working recently for those still unable to send emails.
K
DON'T BOTHER RESTORING YOUR COMPUTER AS THIS DOESN'T WORK.
I HAVE ALSO CHANGED SMTP TO ALL THE DIFFERENT VARIATIONS, orangehome, freeserve, wanadoo etc. IF YOU CHANGE AND EMAILS DO GO i WOULD HAZARD A GUESS THAT THEY WON'T TEN MINUTES LATER. IT WILL BE JUST COINCEDENCE. IT'S JUST SOMETHING Orange NEED TO SORT AND HOPE THEY DO IT SOON !!!!!!!!!!!!!!!!
DOES ANYONE KNOW ANYMORE ABOUT THIS "MIGRATION" EXERCISE ??
IS IT COMPLETE YET AS I STILL HAVE THE SAME OLD PROBLEMS
BORING !!!!!!!!!!!!!!!
As far as I know it's complete as info about it has been removed from the service status. It was due last Monday and I've not heard anything about it being delayed or still incomplete. It could be totally unrelated to this problem but I just don't have the info.
BTW if you're going to use quotes etc don't tick to disable BBCode
I thought this sending email problem was supposedly sorted now but NO ITS NOT. I have been able to send emails since Thursday, now I can't send them again.
I am awaiting my MAC code and then I'm off. Goodbye Orange!!!!!!!!!!!!!!!!!!!!!!
Contacted Orange five times this week to ask about solution to problem. Eventually got a call from "support" this afternoon despite promise of a return call yesterday afternoon. The so called support guy was as rude as hell and extremely patronising. Gave me the usual crap about wrong smtp address etc. I think Orange need to make up their mind is it smtp.orangehome.co.uk or not ??? Today I was told to use smtp.wanadoo.co.uk and guess what the result was................. yes you are correct it still didn't work. !!!
Contacted Orange again after this brief phone call with this arrogant prat and demanded MAC code. Told it will take up to 4 days to get. Rather longer than it should I believe but I don't it will arrive within a week.
Once I have it, I am off to Toucan.
The future will be bright as soon as it's not Orange. They are a disgrace.
I have been sending test emails to my son and brother all day today and they have all been sent with my wanadoo/freeserve settings but not orangehome.
I have received my MAC code today. I am just deciding which ISP to go to.
I am going to Toucan. I currently have my land line calls with them and they are very polite, helpful and courteous (perhaps Orange should send there people on the same training course, although it does help if your product works !!) just awaiting the MAC code and sod off Orange.
I'm in the same boat, increasingly getting this error: ("The connection to the server has failed. Account: 'pop.wanadoo.co.uk', Server: 'smtp.wanadoo.co.uk', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E" when I try to send e-mail via Outlook Express 6.
I was going to type more, but after trying to post a message a few minutes ago, got one of the intermittent disconnections, and lost all of my message! Which says it all... It's getting late, and I'm tired...
I never had this e-mail issue until last week. Now getting it most of the time. I've tweaked the settings several times, to no avail, but very occasionally an e-mail randomly escapes from my Outbox. Hoping that whatever this system migration is that is taking place, hope it is sorted out soon...
I'm in the same boat, increasingly getting this error: ("The connection to the server has failed. Account: 'pop.wanadoo.co.uk', Server: 'smtp.wanadoo.co.uk', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E" when I try to send e-mail via Outlook Express 6.
I was going to type more, but after trying to post a message a few minutes ago, got one of the intermittent disconnections, and lost all of my message! Which says it all... It's getting late, and I'm tired...
I never had this e-mail issue until last week. Now getting it most of the time. I've tweaked the settings several times, to no avail, but very occasionally an e-mail randomly escapes from my Outbox. Hoping that whatever this system migration is that is taking place, hope it is sorted out soon...
All the best,
Alex
Alex,
Don't bother phoning Orange and listening to the crap from Orange about deleting Outlook Express or turning off your firewall etc. It's all rubbish. If you ask me the problem is the server cannot handle the amount of emails being sent across their network and therefore yours will only go when usage is low or a slot is found. Change to a decent ISP instead of one that thinks its one of the bigh boys...... cause they ain't. !!!!!
WES
Here we f******* go again!! can't send them again after a good day yesterday.
Orange - when ARE you going to sort your server out?? They have too many customers using their server and it is causing a bottle neck. It doesn't take a trained technician to know that!!!!!!!!!!!
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