I can still send emails so far this morning.
I got the standard reply this morning from Orange "We apaologisefor the inconvenience caused to you. We have searched through our help to find the best answer for you."
I replied that that is not what I want. I want to know they are doing about it and when it will be sorted.
They are just a bunch off a*****oles.
Hopefully next by this time next week I will have left Orange.
Hi. I still cannot send out - over a week now! Have set up a Webmail Ac and sent a mail to the address given - no reply yet. But like you Crafty have not minced my words - for what good it will do me!
has anyone looked at or used the service offered at the top of the page - Cannot Find server ? is it worth trying? I am getting desperate!!! LOL
I have received an answer to my email from Orange this morning. They have the cheek to say that my email programme settings are wrong.
What a cheek they have to blame my email programme!!!!!
No surprise that I can't send emails today on either wanadoo/freeserve or orangehome.
I have replied via webmail to say that if this is the case, how come so many people are having the the same problem.
Talk about orange passing the buck!!!!!!!!!!!!!!!!!!!!!!!!
Thank you for your email.
We apologise for the inconveience caused to you.
As all the checks have been done and you have issues with Outlook
express you need to reinstall outlook express to do that kindly contact
your computer vendor.
However you also use webmail check the link bellow for help
If you have any further queries then please do not hesitate to get in
contact with us again.
Kind Regards
Minal
Broadband Support
REF:WOOBB
Broadband Support: 0870 010 2462, lines are open 24 hours a day, seven
days a week (calls charged at national rate)
Orange Home UK plc is a subsidiary of France Telecom SA. Our registered
office is at: Verulam Point, Station Way, St. Albans, Herts, AL1 5HE,
and we are registered in England and Wales, as Company No. 3014367
Joined: 12 Jun 2006Posts: 907Location: Weston-super-Mare, UK
Crafty wrote:
As all the checks have been done and you have issues with Outlook
express you need to reinstall outlook express to do that kindly contact
your computer vendor.
Please Accept our apologies for the inconveience caused to you.
As per the previous correspondence you have issues with email clients
such as:
1) Mozilla Thunderbird
2) Outlook Express
However We would like to inform you that we do not support Mozilla
Thunderbird so for this we kindly request yo to get in touch with your
vendor.
As far the Outlook Express is concerned we are currently facing issues
with outlok clients so please our apology for the delay.
Please read the service status information:
Some users may experience difficulties when popping e-mail with outlook
and other clients. This is a known issue and users should be advised to
retry.
Since its benn under investigation so we kindly request you to co
operate with us we are trying to fix this as soon as possible however
you can use our webmail services as a backup.
If you have any further queries then please do not hesitate to get in
contact with us again.
Kind Regards
Ganesh
Only five emails in the exchange before I finally got the 'we admit that a problem actually exists' stage! I can't actually find the section in the service status that I'm being referred to though....
Site AdminJoined: 07 Apr 2006Posts: 784Location: United Kingdom
Hi Simon
And welcome to OrangeProblems...
Thank you very much for posting that email...
Orange have been (incorrectly) telling people to reinstall Outlook Express (or Outlook) over the last few days. There are posts on here with that information and we have also received a large number of emails stating the same.
It certainly does take time for problems to be acknowledged by Orange and in the interim, they are advising ridiculous unhelpful solutions... Which can cause more trouble for the end user (never mmind wasted time and phone calls).
Their service status page does not address the current situation - perhaps it will by Tuesday!
....
Some users may experience difficulties when popping e-mail with outlook
and other clients. This is a known issue and users should be advised to
retry.
....
That's actualy a direct copy of the internal service status, the whole thing actually refers to a month long system migration which was due to be completed last Monday.
It mentions "popping" so I think most people believed it was to do with collecting email through the pop server rather than the sending side of things.
I have just rung Orange for a MAC code and the Indian woman asked why I was leaving Orange. I said because I was fed up with being lied to and disgustingly poor customer service. She said she had noticed from my account that I had been in touch serveral times.
She said that the technician said that it "could be to do with your antivirus software or firewall" I said that is not the case and that I was not the only one having problems. The error message I keep getting is that the server has unexpectedly terminated etc. etc.
So she then admitted that the problem WAS with their server. I told her to stop lying and to post an announcement on their website.
So GOODBYE Orange!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Can anyone reccommend a good reliable ISP that uses LLU please?
I have just about had it with Orange and the e-mail problems what good is a system that is so unreliable - Orange answer "just try again" I HAVE NOT GOT THE TIME TO KEEP SENDING THE SAME E-MAIL UNTIL IT DECIDES TO GO. I want a service when I press "send" it goes first time, this is what I pay for, and this is what should be suppiled.
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