I thought I was the only person receiving such poor treatment from Orange.
I have been with this provider for about 7 years, first when they were Freeserve, then Wanadoo, now Orange.
I have had a 1MB connection package, unlimited bandwidth for about 3 years. I have always paid the maximum amount for my connection, i.e £27.99. Last year I was told I could increase my speed to 2MB and pay only £17.99 for the unlimited package.
My line did increase to 2MB for approximately 2 weeks, then it dropped back to 1MB. When I phoned customer services they said that is all my line is capable of, even though I told them I was on 2MB for 2 weeks, how can this be possible if my line will only support 1MB.
Since then I have been back and forwards on the telephone to them, often times being deliberately cut off by muppets because they didnt have an answer for me.
I am also an Orange mobile customer, have been for about 5 years. My friend who is also an Orange mobile customer took up their offer of free broadband back in November last year, I thought it sounded like a good package but as I play online games I wanted unlimited usage, I was informed I could have this package for £5 a month with an increase in speed to 5MB but I would have to take out a further 12 month contract, ok I thought, sounds like a good deal £5 rather than £17.99 and an increase in speed. So I signed up back in February.
Well, since then my speed has dropped to about 400KB with a low of 100KB. My friend has had no connection at all for close to 3 months!!!!!
I have phoned nearly everyday and told different things by different people. I was told my line could only accept 1MB, I was then given a number for BT to call. BT told me I could get upto 4MB on ADSL and between 5 and 8MB on a max product. I called Orange back and they said, no, BT are wrong you can only get 1MB. 2Well it was you who gave me the number for BT to check" I said. Fell on deaf ears. Asked to be put through to cancellations, amazingly the chap I spoke to there said customer services were wrong and I can have 5MB but I would have to take out another new contract as of Thursday last week. Ok, I thought, sounds good, "can you guarantee it?" I was told yes, it would happen in the next 3-6 days. Did it happen? No, just a further decrease in speed. Telephoned yesterday, was told "No, the person who told you that you can have 5MB was wrong, you can only have 1MB" I asked to cancel my account and was told I would have to pay £50 to do so as my contract only started in February.
WTF is wrong with company? I cannot believe so many people can tell me so many different things. As i left it yesterday, I was told that an engineer would call in the next 48 hours to rectify the problem once and for all.
I called Orange mobile to cancel my phone contract because I thought why should I give Orange any of my money if they are treating me so poorly. The lady I spoke to there said that the Broadband and Phone companies are different entities so she could not help with that but she could offer me a better package on my phone contract, more minutes, unlimited texts and a £50 credit to my account, so in effect, next month I wouldnt pay a phone bill and I could use the money to pay of my Broadband contract.
Sounds like a good plan? what does everybody else think?
I am absolutely disgusted with the treatment by Orange and really begrudge paying a cancellation fee but it sounds like I have no alternative.
I have made a complaint to ISPA already. I really hope soemthing can be done about this shoddy company. I couldnt believe it when I came across this website yesterday to dind so many people in a similar situation. Absolutely disgusting.
Hi
Something must be done to highlight this problem again i have written to the ISPA and Watchdog again. Orange can not treat people like this surely? I have spent another week on the phone and sometimes online if its connected.
I feel for the people going through the same. The only response I have had from Orange (except the phone back in 24 hours blah blah) is I will have to pay if I want to leave. I say they have had enough of my money for no where near what they say they could provide me with.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
