I just joined this forum so I could have a rant! I'm on the old 1 meg thingy for £17.99 a month. They didn't even tell me I could have 2 meg or better for the same money. Evenings and weekends it's impossible to connect, and on the rare occasions I can connect the connection is dropped almost instantly. Computer has been set up and checked by an IT professional. BT tested the phone line. Connection is instant and bandwidth excellent at quiet times on the day.
I'm in the process of leaving Orange. I'm not interested in going through basic checks, like is the computer switched on? Are you at home? Have you fed the dog? Is there milk in the fridge? My O/S is Lynux so tech support hid behind that as a reason for not helping. Anyway, what can they do? Are you actually going to speak to someone who can fix this Local Loop Unbundle thing? Nah. Will you be able to squeeze some hapless technician by the testicles 'till your internet connection is restored to it's former speed? I don't think so. Don't give them the chance to put it right, coz they can't. Get your ass out of there as soon as possible. Hit them where it hurts, in the wallet.
i could have written that post myself. just in the process of leaving Orange for Sky over the same problems.
people power - thats what i say.
actually i'm disappointed it's come to this. i've had a freeserve / wanadoo and now Orange account for years and not had these problems till Orange took over and i did something stupid - i connected up one of their live boxes.
what a joke!!!!!!!
Why is it that Orange are not listening to its customers.
I have recently upgraded to the Livebox service and before that Freeserve & Wanadoo 2mb with no problems, however since upgrading to Livebox the level of service has got unbearable, here is my story.
During that day I work from home and get on average 1800 - 1900kbps download speed but from 15:30ish this reduces to 300kbps. Like a lot of people I have had the misfortune of speaking to the Indian Customer Service Centre and have been asked to check this that and the other then eventually told we will book your line out for a test and can you call back 48hrs later, which I did, guess what, the results were not in so could I phone back in another 24hrs for the results. However, during my first call I was told that as I upgraded my service was switched onto the new LLU service, great!
In my second call I tried to explain to these people that how can there be a line problem if it is working fine during the day and at the same time every day the performance reduces, THIS IS A NETWORK ISSUE Orange.
Today I spoke to the CSC and they informed that that during the day there are less people connecting so I get max throughput and as people connect they have to reduce the access speeds to allow more users on the network.
I took the opportunity of reminding them that on their web site one of the quotes they use for 'reasons to choose Orange broadband' is - Unlike some broadband providers we don't slow down our service at peak times - liars. So how then can they explain my problem?
Is this not a clear case of misselling!!!!!!
There are a couple of things I am struggling with;
1. Why are Orange not upfront with this issue and confirm what they plan to do about it?
2. Surely OFCOM are aware of this, if not why not - there are enough forums on this subject and if they are what are they doing about it, should they not be our voice with these ISPs?
3. How do I get out of my Livebox contract and back on my old service.
Unlike some broadband providers we don't slow down our service at peak times, charge you for connection or make you wait months for your kit.
If I felt inclined I would be emailing Orange to take this down immediately and contact trading standards for sheer audacity and blatant lieing. Utter Bull****.
I too am in the process of getting away from the Circus that is Orange.
I've been there since the early Freeserve days, but i'm not out the door yet !
I was told when i cancelled, that my service would cease on a given date
and it would then take 10 working days to clear the tag, only trouble is
Are they capable of even doing that right.
I think i should just expect the worst and anything else is a bonus.
Tuesday 20/3 @ 20:21, throughput (downstream) was 88Kbps.
Is this a record for a 2Mb connection and if so should I inform the Guinness Book of Records people!!!!
Come on Orange is it not time you accepted that you have a problem and do something constructive about it?
I don't expect your business users are having the same problems, or are they? Are there any Orange Business users out there that have performance problems?
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