Hi - We had the Wanadoo 2meg service which worked great from day one for 10 months - along came Orange! Apparently they have given the local exchange the llu treatment and upgraded our service to "up to 8 meg"!!!! Ever since then we have had no service whatsoever - persistent ppp server down error on livebox. I have made numerous phone calls to Orange, in fact I think I have spoken to everyone employed in the uk and india but nobody can solve this problem - has anybody else had this problem and did they ever resolve the problem.
Update to this problem - arrived home on friday 23rd march to notice livebox @ light not flashing so fired up computer and restarted livebox - everything works, why I don't know, nobody from Orange has been in touch to explain why no service for over a month, at least I managed to get a month free from them, now if only I can get back all my money spent on phonecalls to Orange.
UPDATE FLASH - Got call from Orange!!!!!!!!! On Saturday 24th March enquiring if we were happy with our broadband - after I had been waiting a week for one of their technical staff to ring me back to tell me how they would solve the problem - Just proves they can pick a phone up and ring you!!!!!!!!!
Last edited by redleg on Wed Mar 28, 2007 8:04 am; edited 2 times in total _________________ Where's my broadband gone - Gulp where's my money Gone
I reckon the best you can do is cross your fingers and hope for the best as taliking to customer services or technical support is, as you've obviously found, utterly pointless and emminently frustrating. Have a trawl through the forums and you'll find numerous posts on the same subject. My connection went down with the ppp error last september and it came back 2 weeks later, absolutely nothing to do with my daily phone calls.
My advice, if your not in the minimum 12 month period leave asap.
I had the problem with the PPP Server (@ symbol slowly flashing)
It was only when I got a named contact at Orange through my ISPA complaint that it was sorted. Trouble was, it kept returning over and over again so I spent lots of time without a connection at all.
I got the strong impression that no-one at Orange knew how to resolve the issue fully, only how to reconnect me (only for the connection to go again, as I said above).
Best advice I can give is leave if it's an option for you - Far, far too much hassle for something so poor.
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