I've generally not had much of a problem with Orange, but both last night and the night before my connection dropped around 8pm and I'd not been able to connect until around 10-11pm. When actually connected the speed seems fine. Tech support walked me through deleting and recreating my connection, and when I couldn't connect still said that they must have a problem at their end (which is what I asked at the start of the call, as I was getting variously "Remote computer did not repond" or "Remote computer did not repond in a timely manner"). Is this a known outage? Is there any way to check what's going on at my local exchange?
[EDIT - oh, and the prerecoded service status phone line is never updated past 5pm, which isn't too helpful]
Believe me they will give you the runaround ... its a shame they have nobody in their organisation who actually knows what they are doing regarding all these connection problems...
I recon i could tell you more about your local exchange than Orange can lol
they have no interest in your problems mate, if they had they would be a LOT more helpful instead of talking you through something most people could do without the need for their so called "technical support" who are a joke anyway.
I've been getting this a lot too lately. I assume their crappy software is to blame.
Really getting bothered by this now and gonna try to leave, but not quite sure how to as I'm sure I'm still stuck in a contract (one I didn't agree on and was forced on me with the update that caused all these problems mind - ya know, the update that nobody asked for and was given to them proclaiming great speed increases yet tagging along were a plethora of problems).
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