This is a note from my sister (who I have been posting on here for her since she's not had broadband for over two months).
The future's brighter!
Yeah, now I'm finally released from the shackles of your nightmare service! After over a year spent enduring the long and tedious (not to mention expensive) help desk support, no resolutions to the connection problems, blatent lies, court threats when I refused to pay you for a service I never had, stress, worry, sleepless nights, time spent writing letters to Offcom, ISPA, Watchdog etc. and then to top it all, no internet connection for month's when you made excuses every time I requested my MAC code, aah!, I can finally breath a sigh of relief now that I finally got that code. Thank you for making my life a living hell. Good bye and good riddence, you rotten Orange ba****ds.
The story's not quite over though as Orange are billing her for something we've yet to find out. Rest assurred they won't be geting a single penny and we plan to take them to the small claims court at the very least.
I just want to thank everyone on this forum for showing support. My work here isn't done though as I will continue to visit here and help others.
I hope your sister gets her money back. That treatment is no doubt one the f*cking worse I've heard Orange treat a customer especially when one's health starts being affected.
If it wasn't for this spat of customer awareness and negative publicity Orange would have no qualms to continue conning customers.
Ive had exactly the same problems with these people. No solutions from them but to be honest i realised at an early stage that mine was not an isolated case. Even staff at the customer service centre told me the LLU network was CRAP. They refused me a MAC code so the only way out was to cancel my account. Guess what? ...... for the "privelage" of cancelling i got a bill ..... can you believe they would charge ANYONE for something they could not (and STILL CANNOT) provide? yer thats right Orange, you could not provide a SERVICE, do you remember that word? look the word up in the english dictionary !! yet you STILL charged me!
Shocking, im glad to have got rid of their amateur approach to problem solving.
Their technical support (laughing out loud now, im even embarassed to say the phrase and the word Orange in the same breath) have not got a clue how to conduct themselves they are a total waste of space and money, bad mannered and abusive. I am yet to hear their staff say anything else other than "we will do a line test" Has anyone else experienced this ? of course you have lol..... they say it to everyone, its part of the script.
How glad i am to have got away from your greedy shackles Orange. !
Yer things will NEVER change with Orange... basically theiy have no solutions to these problems. As for the line tests etc all they are doing is using these as excuses to spread out the time they have you in their grasp.
Get out while you can......go to an ISP who both cares AND knows what they are doing.
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