Your current broadband package is:Broadband Unlimited - £19.99 a month, up to 8 Meg speed, Talk service and unlimited use (fair use policy applies)
You can change to:
Changing your package means you'll be starting a new 12 month contract from the date your package change has completed. We'll email you to confirm the change.
If you signed up for broadband at an Orange shop, or at a high street shop like Woolworths, you'll loose your 6 or 12 month pre-paid entitlement if you decide to change your broadband package.
Broadband Starter - £14.99 a month, up to 2 Meg speed and 2GB usage allowance and 12 month contract
Your current speed is 2Meg. If you move to Broadband Unlimited your speed will be changed to 4.5Meg.
If you move to Broadband Starter your speed will be changed to 2 Meg. You'll lose your talk service if you have it. Lastly, if you have a Livebox you'll need to return it.
I've highlighted in bold the bit I don't understand. I'm annoying them by e mail about only getting 0.4meg, but could this have any bearing on it?
peter
This is priceless! Here is the answer I just received about the above.
Dear Peter,
Thank you for your email.
You currently have roughly 4.5 Meg setup on your line according to our
fault system, which takes readings daily to inform us this. The
information you have there may be a glitch in our systems and is nothing
to worry about.
If you have any further queries then please do not hesitate to get in
contact with us again.
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