I like many people here am disappointed with the speed being received from Orange.
I have taken the route of getting the ISPA involved now as my complaints have gone unanswered. Even with two complaints from me via the ISPA, and still Orange have done nothing.
I have made my third complaint to the ISPA regarding Orange, and I beleive the next step is for my complaint to go to CISAS. I am hoping that something happens but I don't hold out much hope.
If I still have problems, I will be writing to OFCOM and also my local MP, trading standards and anyone else I can think of for that matter.
Today, I am writing to Orange Head Office to explain where they have gone wrong, what they should have done and how they should have done it.
I am also looking to get out of our contract which still has another 8 or so months left. Beleive me, I will find something.
I work in IT and a number of our customers ask if they should get Orange Broadband, my answer to them was definately not.
Well darn it, I got home today and had received a letter from Orange apolgising for the delay blah blah blah.
Anyway they say they are looking into why I only get 1mb and will be in touch to see if they can "try to increase my speed".
I detect BS.
I reckon Orange doesn't have the capacity on their network to accommodate their users. I also reckon that they can never provide an up to 8 meg service based on this. By reading the advertised "up to 8 meg", one would expect at some point to get this speed.
"Anyway they say they are looking into why I only get 1mb and will be in touch to see if they can "try to increase my speed". "
I have the same problem, only getting 0.5Mbit!! I have called and called for 2 months now... Complained to customer support and all they said was "well, you see, its stated UP TO 8 Mbit. This is just crazy, is that really acceptable?
No one at the support seems to know anything about what they are doing either. Keep getting different answers and of course the standar response, wait 24 hours to let it resolve.
If anyone get anywhere with them, please let me know... I'm seeing dark clouds ahead for the next 10 months....
Same problem here except I am getting 0.2meg on a 6meg capable line. Been complaining for 3 months and getting the usual BS.
Today I was told that it is problems with their servers. They are experiencing these problems nationwide and lots of people are left with slow speeds. Surely this means that we can terminate our contracts becuase its not our fault, right?
Like you Helena I have been told to wait for 48 hours and everything will be resolved....BS....
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