Hi - great forum... no surprise it's so busy as Orange customer (lack of) service is absolutely woeful!
I've recently migrated from BT to Orange and my Livebox (2nd one) cannot 'see' the broadband signal in my house (fast flashing @ light). I can connect to the LIvebox wirelessly or through Ethernet and get to setup screens fine. Box is plugged into main socket and ALL sockets in house are filtered.
My previous Netgear modem/router works and connects (once I manually configured it to Orange settings) absolutely fine.
So what's the deal with the Livebox?!
I am quite a distance from my local exchange (Godstone), so I guess there's quite a bit of noise on the line but I can get 512kbits and never have any connection issues on my existing kit.
Is there a way for me to get the VOIP calls service through my existing Netgear setup?
Any advice gratefullt received - very frustrating!!!!
I had virtually the same problems. Could not get Livebox to work, but my Belkin router/modem worked fine.
I had packed the Livebox away and decided to forget it altogether since before Xmas as I could not get through to Orange on the telephone. However, yesterday I decided to give it all another go. I telephoned Orange and they actually answered (Eureka).
I must say the service I got was excellent and I was up and running within about 10 minutes, everything working fine including the telephone connection. I spoke to two ladies, first one to set up the Livebox and the second one to help me with a wireless connetion to my laptop.
All is working OK, so may I suggest you give them another go and hope you get the same results as I have.
Hi - what did Orange do to stop the @ light flashing quickly? I have had no trouble getting through to them, but they simply say that this is because there's a fault on my line... there isn't as my other kit works.
Unless Orange can fix this fundamental issue, I fear that all the good intentions in the world from them won't help me!
1. We tried the disc which did not work, so forget that
2. in Internet Explorer type the following address 192.168.1.1
and filled in the neccsary information as instructed by customer services at Orange.
I hope Elhana the administrator on this forum will step in for me and will give you the exact procedure in doing this as I cannot remember exactly in which order this was done. I should have made some notes
Anyway this is just the general livebox reset method which has probably already been tried, in itself it doesn't help with a fast flashing @ light normally.
Unplug all the cables from the livebox,
Press and hold "1",
Reconnect the power and wait for 3 solid red lights before releasing the button (roughly 10 seconds at most),
Reconnect the phone cable in nearest to the power and filter then ethernet cable to livebox and PC,
Browse to 192.168.1.1,
Click the link and enter both username and password as "admin",
Go into Services and then Internet,
Enter your Orange username and password into the boxes and submit.
At this point the status ideally should show connected and the @ light be solid.
If not try using the same cable/filter as the netgear if you haven't already. Disconnect everything else from the phone line and run just the livebox through a filter in the master socket.
So... I guess that I just have to accept that any modem/router hardware (I've tried 3 more since initial post - no problems) APART from the Livebox works?
How stupid - what's so different about a Livebox's internals?!
IS there ANY way I can still use the free calls service with a properly produced (read: not Livebox) piece of hardware?
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