Our broadband connection died on Feb 1st, which was, strangely enough, the day they started migrating us to LLU. I was assured that all would be fine after the upgrade completed on Feb 6th. Ha, fat chance. Many, many, many phone calls later, we were still no further forward. Finally, after threatening to cancel, I spoke to a lovely and very helpful fella called Gary, in the care team. He thought the issue may have been with our Speedtouch modem, but after receiving that, it wasn't. In fact, the new modem made the problem worse. We'd had intermittent connection prior to that (but only for 3 mins at a time, and we had to be using our land line to get that ).
After many more phone calls, my partner spoke to someone last night, and finally managed to get them to close our account without having to give 30 days notice. I called Sky today, and all the markers had been taken off our line already!!
After 4 yrs of fantastic service, it's such a shame they couldn't get their act together enough to sort this out for us. Ah well, their loss!
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