I ordered Broadband with Orange on the 04.01.07 and was promised an activation start date of 10.01.07.
It is now the 16.02.07 (OVER A MONTH LATER) and still no connection.
I have spent hours and hours on the phone to Technical Support and sent emails as well as recently sending a letter of complaint. Only to get a reply of we have tried everything possible from sending you a new RJ11 cable and speedtouch modem and as your line tests come back as line is ok and in synchronisation. Therefore we cannot do any more to help get you connected and if we have to send a BT engineer we will charge you in excess of £ 150.
I am absolutely fuming i can't beleive this has gone on this long and they are now refusing to help me any further.
What can i do?
I have threatened Watchdog, OFCOM and letters to local and regional press and they just ignore me.
To date i estimate i have spent about 6-7 hours + on the phone to technical support now.
any help greatly appreciated...please point me in the right direction.
Ring them up - tell them you're cancelling this disgraceful excuse for a service that hasn't even started and stop paying your money to them.
They cannot charge you for something you're not getting.
Hopefully there won't even be a marker on your line yet so you can start broadband with a different company.
If there is a marker tell them to remove it - they have 10 working days.
After that contact OFCOM. Don't say you will contact them, contact OFCOM now.
If you got into a taxi or bus and it never set off would you still pay?
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