Joined: 13 Jan 2007Posts: 1Location: North Yorkshire
I am using a Netgear router and everything was fine this morning but since around 1pm I keep losing my connection.
I plugged in the Speedtouch USB modem and it does exactly the same thing, the green light is solid for about 10 seconds then it starts flashing, then it goes solid again, has been doing it constantly since this afternoon.
The Orange service status is OK and I don't really want to phone them as you end up in a queue for ages and a massive phone bill.
I know it's not my router as the Speedtouch does it too. Will it be my phone line and how can I get it resolved?
i seem to be havint the same trouble as you but not as severe. Im in leeds, every so often i will lose my connection and the ADSL light will flicker for half a minute or so then go constant. Sometimes ill be on 30 seconds before it kicks me off and other times it will be after 20 minutes. Ive been searching for similar problems on the internet and i really cant be bothered dealing with Centres. I am going to leave it till midweek to see if the problem sorts itself out.
I'm having the same problem, I'm in West Yorks too, I guess they have started having problems up here, and there was me going mad trying to fix it myself. I know all ISPs have problems with connections...it's not the end of the world. People shouldn't get so stressed and shout at big companies, it's pretty pointless, you can't stop them. Be cool
Did anyone ever get these resolved as mine has now started doing this i get a disconnection every 8 minutes this started at 5pm last night i live in sheffield usual bumpf from Orange restart pc etc ring back in 24 hours this company needs shutting down
I'm getting the same problems but I'm in Kent.
Had about four days of it two/ Three weeks ago and then everything was ok for about a week or so now since Thursday back to the same problems.
Pages not loading, losing connection, etc. Sometimes I stay on for 40 minutes and others only 2 minutes.
Not getting too much help from call centre guys, just going through the same stuff each time then arranging another line test.
Strange thing is that it had all been ok for around a year until around xmas time.
Been there guys ... got the T-Shirt ! ... my connection was non existant for almost 3 weeks yet Orange could do nothing to solve the problems. Everyone is well within their rights to cancel their account if Orange cannot provide service, this is what i did. There are undoubtedly thousands if not millions of people contracted to Orange who are having the same problems yet Orange suggest there are no problems, having said that, 3 staff members admitted to me that it WAS a problem, and one of them even said their LLU was crap !! doesnt instill you with confidence does it? !
SO.............
I suggest you leave while you can, find yourself an ISP who cares and will provide you with a service, i think it is a real shame that i, as well as thousands of others, have had to go down this route knowing that the previous Freeserve and Wanadoo service worked fine the majority of the time, come on Orange give your customers what they are paying you for.... A SERVICE !
I'm in Cardiff, South Wales
My connection has always been fine - from Freeserve to Wanadoo and even to Orange - at least until now! I had been getting increasingly frequent brief outages and then last Saturday - nothing! Wednesday evening from around 5.30 and again tonight the connection is back again. What's the story, Mr Orange?
Trying to find out only makes it worse - I did manage to get thro' this am to an operator (in India) who did a 'non-invasive' line test. Result: 'Inconclusive'! Now they are supposedly doing an 'invasive' line test and I have to phone again tomorrow am (wish me luck!) to find out whether their engineer has found a problem (!) I pointed out to the operator that the Orange Status Report had from Monday reported problems in Liverpool etc and Cardiff. From yesterday however Cardiff was not included (only Liverpool have probs at the moment - apparently!) The operator thanked me for reminding me that there had been acknowledged problems earlier in the week. Why isn't he aware of the Status Report? If he was in the UK he'd just get on the phone to his colleague who deals with this sort of stuff and he would have the latest info' So much for off-shore call centres!
It's very frustrating not knowing what the problem is and whether the problem is being addressed. There is no alternative but to change ISP. Not something I want to do particularly having heard some of the nasty experiences of others who have dared to try this.
Does anyone know a phone number and/or email address in the UK that I can try in an attempt to find out what is going on?!
On.....Off....on....off....off....on....
Rang Orange.
Am in the North West but not Liverpool. Only Orange probs. are in Liverpool according to the recorded message
Rang Netgear again - Orange told me to, said it wasn't them.
Went through all the tests, process etc. with nice man in India I now understand that when the PPP light goes out it means the ISP isn't providing! I think.... Can you tell I'm no techi?!
Rang Orange again - they cant do the tests because I have a Netgear router, not a livebox. BUT Netgear have done the tests.... it's not the router!
Eventually the nice lady almost, just nearly, admitted the problem might include more of the country than Liverpool but assured me it would be sorted in 1 or 2 days!
Having found this site I'm not convinced!
Rang Orange again - they cant do the tests because I have a Netgear router, not a livebox. BUT Netgear have done the tests.... it's not the router!
The tests netgear had you do don't really prove much, just that there's no easily identifiable problem, but it's probably fine.
As for the line test stuff, *sigh*, it's a legal requirement that they are able to test the line no matter what box is being used be it the livebox, a netgear or a cheap £2 box from the market. When it's not a livebox though it's just they can't guide you through how to check status, the connection details are correct or know what the lights mean or are supposed to be doing.
I'm afraid you're banging your head against a wall with Orange.
Like the thousands and thousands of other people I experienced my nightmare with them
I'm with a real ISP now, 6 months since, and so happy.
Please, don't put up with this disgraceful lying, robbing, non-caring joke.
Ring up, cancel your contract, stop paying them money for nothing in return and move on.
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