My 8meg broadband stopped working on 26 March. I can still connect VERY occasionally but even then only for a few seconds/minutes and it's normally extremely sluggish. (I connect through a Thomson Speedtouch Modem). I've been through all the usual rigmarole with tech support several times and it is clearly an issue with the line itself.
I've been reading through many of the posts regarding those of us who have 'recently' lost our broadband service. I'm not very technically-minded so please forgive the possible stupidity of this question...?
The overall problem appears to me to be that Wanadoo are now trying to supply too much broadband to too many people at too fast a speed for the hardware to cope. How is this going to be resolved on a customer by customer basis without wholesale upgrading of the entire affected network?
I.E. Is there any physical means by which Wanadoo will be able to restore my broadband connection (or anybody else's for that matter) without upgrading the hardware to something that can actually cope with the demand being placed on it?
I've had a look at the info on samknows and suchlike, but it doesn't make much sense to an untrained person such as myself.
Site AdminJoined: 07 Apr 2006Posts: 784Location: United Kingdom
Hi igorgetmeabrain
Thank you fro your interest in WanadooProblems.co.uk
I work within IT and can assure you that I do not fully appreciate or understand teh whole LLU thing.
I have contacted Wanadoo asking for a statement so hopefully they may enlighten us as to the goings-on of LLU.
I shall leave others to post a more educated answer to some of your questions raised.
One issue, that I know of is that you can not (or should not) use a USB expansion hub (see here for an example of what this is) to connect your computer to broadband.
The broadband modem lead MUST be connected to your computer's USB socket (i.e. a primary connection if you like). Otherwise, you will find that the line drops intermittently and in some cases just will not connect.
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