Site AdminJoined: 07 Apr 2006Posts: 784Location: United Kingdom
Well,
9 weeks and 1 day without broadband... Still.
After weeks without any progress with Wanadoo, the website was formed...
After Wanadoo PR contacted me on Friday, I was assured that my case was being dealt with at the "highest level" - PR were now involved.
I was told that a third party engineer working for Wanadoo would be visiting the telephone exchange to look at Wanadoo's hardware infrastructure and try to decipher the problem with my broadband connection - or lack of it!
So, as promised, Wanadoo PR called me back on Monday - at 17.15 (they work until 6 in the PR department!). I couldn't be called before that time as PR were in meetings between 11 and 3 - the first meeting a "brain-storming meeting" and then a conference meeting in the afternoon!
- Brain-storming: What excuse can we use next perhaps? -
What news do you have I asked?
None was the reply - but we are dealing with this issue and it is our top priority.
I was told by PR that CAT (Customer Action Team) would now be overseeing my issues.
Excellent. Another department to deal with! But feel free to contact PR at any time I was told.
- Are Wanadoo so customer-friendly that they want to introduce you to every member of their staff? At the expense of your phone bill -
I was told that a member of the CAT would call me on Tuesday.
Tuesday came, and I did receive a phone call (I myself was in a meeting - and my phone was off - my world CANNOT revolve around Wanadoo's time schedule). An answer-phone message was left at about 16.15:
Hello... I am... from the Customer Action Team... We would like to resolve this issue as soon as possible. Could you please call me back. My number is...
So I duly called them back. At about 16.40 - and there was no answer.
After checking my emails, there was one from CAT - the same chappy who had left a message on my phone... So I replied, explaining that I had tried to contact him but there was no reply...
No reply to the email (last night).
I called CAT again... This time an answer-phone message:
Our hours are between 9 and 5 Mon-Fri....
Great! Not everyone works until 6pm at Wanadoo - but I know who does... PR... I'll give them a call...
Called PR - Straight to answer-phone... So I left a message explaining that I tried to contact CAT... Could PR help? Could they please phone me back asap...
No response... Wanadoo PR had an early finish last night...
So, 09.12 this morning.. Phone call - Wanadoo PR... Sorry we were unavailable to answer the [PR] phone last night...... I have contacted CAT - they will call you this morning....
At 10.48 I received a call from the chappy in the CAT...
Morning. What news do you have for me?
- Now readers... What do you think was his reply... -
I am personally going to deal with your issue I was told. It is top priority... Unfortunately, our system is down at the moment and shall not be back up until after 12...
Is this your well known "Faults System" which itself has a fault?
Yes... Although the fault system's fault has now been corrected. We are working on the backlog of faults in the now-working faults system...
But the faults system is not working now?
No, maintenance is being undertaken on it at present. It shall be up and running around 12.00
So... No news then?
Not at the moment. I am waiting for the faults system to tell me what is happening...
So, what shall happen now I ask?
The CAT told me that he would call me back after 12.00 today to discuss the issues of my lack of broadband (the 9weeks and 1day without broadband).
So I wait patiently... And update WanadooProblems.co.uk
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