I joined Freeserve in Jan 2002 on their No Ties tariff and upgraded to their AnyTime tariff in May of the same year and was happy with the service I was getting.
In July of last year I had a 'phone call asking if I wanted to move to Wanadoo's Broadband package, which I did. Having waited the 10 days specified to receive my modem, I called them and was told that my request for broadband had 'dropped off the system' and I would have to wait even longer. A few days later my modem arrived followed by a second one a few days later again.
I was happy with the connection until one day when I looked at my bank statement and found that they had been taking 2 direct debits out of my account every month. When I called them to sort it out, they refunded the
money and cancelled one of the accounts, unfortunately they cancelled my original email account that I had had since joining Freeserve in 2002. Had I not asked, I would have been unable to log in as they had changed my username, but was told that this wasn't a problem as I could still use my old email address.
Earlier this year I found that I couldn't access my emails. When I phoned Wanadoo, I was told that this is because I hadn't logged into my account for 90 days. When I said that this was due to them cancelling the wrong account, they said I would have to use the new email address that they had created for me (without even telling me the address!!). My only other option is to reset my account every 90 days, which I find unacceptable.
Further to this, I've now had a mate sign up with the free broadband with a £30 phone contract. He got his Live (dead) box yesterday with a letter saying that he'll be emailed when his broadband is active, unfortunately no-one had asked him for his email address!! When he phoned up they gave him a new address, so if he wants to use his orignal address he'll have to reset it every 90 days.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
