in short cause i cant be brothered typing it all out n possibly getting disconnected randomly again
requsted upgrade to 7.5mb since that is the fastest my line could handle at the time ( from 512kb) freeserve days
date stamp march 2nd 2006
i've had no problems connecting but stayin connected was just another issue on another level of its own
CRAP LEVEL!!! i never know when im going to get disconnected
could range from 5min to 6 hrs at best lately
i have called up the customer service line and technical support speaking to various asian women and men who have not got a FCUKING clue what they on about most the time and end up giving u made up promises of when the issue will be resolved.
i have been told the following bunch of crap from them
1: the upgrade was already fully completed ( asian women ) dis was about 2 weeks after the request
2:the line test and upgrade will be resolved within 48hrs
3:the upgrade will be fully complete by 5th april 2006
4: latest called on 9th april 2006 they are still working on the line and call back on 14th april...like WTF?
i been through all that techincal crap about modem software n line crap with them and always refuse to be put through it again as i always stated when i call them up regarding my problems.
all this crap and im paying £27.99 a month i;ve been offered that crap free dail up service to use whilst this upgrade is being resolved but that is just unacceptable by wanadoo standards.
ill alwyas be offering updates to my current battle to get back to a gud connection
Have you had a line distance test performed ?
I used to be a Bulldog LLU customer on their "uptp 8mb" service. They switched it on at 8mb on time, and i couldn't get a stable connection.
Got swithed to 6mb and it was great during the day, but in the evenings and at weekends it would only get a connection for about a minute or two before having to re-connect. Same happened at 4.5mb.
Then i finally got thru to an engineer who knew how to do a proper distance test and it was discovered that the distance was 4.2km from the exchange (the previous distance was quoted as being 2.7km!).
He said that at that distance and the contention on the exchange was causing me to be disconnected at peak times. So I ended up being downgraded to 2mb, and the connection was stabised, but £30/month for 2mb isn't a good deal.
I'm now with UKOnline on paying £14.99/month for an unlimited 2mb connection (LLU) and it's fine. I did get offered 8mb, but considering the Bulldog problems i had, i was quite happy to go for the 2mb.
And before i forget, i was told on several occasions that my line would support 8mb, and when engineers performed tests on the line during the day it seemed fine. It was only when i got an engineer to check it from the exchange at about 7pm that they realised the distance/contention problem.
Check this site. You can check your line, line length, ISP availability, and other useful information.
Something to bear in mind, if the Line check is Orange, saying "possibly xxxx speed", then don't count on Wandoo being able to provide that. Only the Greens are certain. you might be lucky.
_________________ -----------------------
Ex-Wanadoo Employee as of beginning of 2006
----
My Disclamer:
Information given as Goodwill, and is not binding in ANY form.
Please bear in mind that Samknows.com only shows straight line distance from the exchange.
For me (in Mansfield) it says 2.3km.
The actual distance for me is 4.2km (exactly 4257metres).
I'd recommend getting a detailed distance check done if you're connection drops at peak times (for me it was between 17:30 and 00:30).
The really annoying this is, if Wanadoo can't provide you with 8mb due to your distance, no one can. Well, not until BT upgrade the phone network to 21CN (assuming they use fibre instead of copper).
The only way i know of getting a fast stable connection regardless of distance is to get NTL/Telewest cable 10mb.
BT Won't upgrade anywhere except central locations.. Like central london, as it's too expensive, and BT are notoriously cheap.
Decent connections will come from other ISP's who lay their own lines, like cable providers.. until BT realise their steam powered, arcane network needs a boost.. :-/
Yeah, I forgot the line length thing was crows line only.. (Memory failure there) Speaking to BT for that is probably the only way forward for that.. unless there's another online resource?
_________________ -----------------------
Ex-Wanadoo Employee as of beginning of 2006
----
My Disclamer:
Information given as Goodwill, and is not binding in ANY form.
I'm not sure how Wanadoo will handle it, but with the Bulldog it was a case of call customer services and ask for an engineer call back.
And then when the engineer calls (and they do - honest!) ask them to perform a distance check. I was told there were two different tests, and both should be done. The engineer i spoke to told me that the usual test works for most people, however, he said he'd performed a more rigorous test, which confirmed the true line distance.
If you decide to request a distance test, my advice would be to leave your modem connected and switched on, even if it's not synching with the exchange. I believe this is because the test data actually reaches the modem and has something to bounce off.
Wanadoo's procedure was usually Wanadoo Tech support would do a line test, requiring the modem be on, this could take up to 48 hours.. (This required BT's co-operation too)
As for the line length, it would be something to speak to BT about, as all Wanadoo would do would be go through to BT Wholesale and get a 50/50 chance of getting the information from the Wholesale agent, or have the agent at BT say "The EU needs to call us for that information.. you cannot transfer the EU to us as we only speak to ISP's.. " and other foboffs :-/
Yes, they lease the services off BT, as do a few other ISP's, whilst Wanadoo are getting hardware into local exchanges. *Shrug* It's their business.. they run it their way
_________________ -----------------------
Ex-Wanadoo Employee as of beginning of 2006
----
My Disclamer:
Information given as Goodwill, and is not binding in ANY form.
Have you had a line distance test performed ?
Dave.
yups i had a line test and crap done...they came bak with....line shud be fine in 2 days ¬_¬ fine my ASS!!
my xchange is prob roughly at most 2.5km from my location
oh yea im currently connected to the main phone socket via a extension lead which doesnt really help with signal strenght but that aint the problem but im gonna change the extenstion lead for a 20meter high speed ADSL modem lead
BT Wholesale ADSL/SDSL information
ADSL status: Enabled
ADSL enable date: 31 Mar 2000
ADSL prereg: 0 (+0 duplicates)
SDSL status: Enabled
SDSL enable date: 24 Apr 2005
ADSL Max status: Enabled (Green)
ADSL Max enable date: 31 Mar 2006
Local loop unbundling presence
Be: Enabled
Bulldog: Enabled
Easynet: Enabled
HomeChoice: Enabled
Node4: Not available
Edge Telecom: Not available
Wanadoo: Enabled
Zen Internet: Not available
I got the lastest edition of Computeractive seems like the word is spreading cause they got a reader complaining about the sane issues. They have some good advice on dealing with ISPs. Suggest people pick up a copy. One of us is got to get on Watch Dog. How long are Wanadoo going to rip customers off.
Site AdminJoined: 07 Apr 2006Posts: 784Location: United Kingdom
I took a look at the website for ComputerActive but was unable to find any news items... Could you post a link to their page (or was it just in a printed issue - but usualy these get put online too)?
I took a look at the website for ComputerActive but was unable to find any news items... Could you post a link to their page (or was it just in a printed issue - but usualy these get put online too)?
THIS IS WHAT COMPUTER ACTIVE HAD TO SAY about a customer who wrote in for help.
This case and many like it has highlighted a serious problem with LLU. Customers cannot move to another ISP easily. The reason for this is LLU is a system where other telecoms providers and ISPs putput there own equipment in BTs local exchange. In the past when consumers moved to anew ISP,they werre given a migration authorisation code(mac) which is then provided to the new ISP
However for LLU THE process uses a SMAC code and very few ISPs WILL USE THIS smac CODE. This is because SMAC switching is a manual processnot automatic like MAC . Wanadoo are unable to help there customer at ther moment because they dont know exactly what the problem is with the line.
The case continues..............
(COMPUTERACTIVE)
DEALING WITH ISP DISPUTES
There is a 12 week gap between start of a dispute before OTELO OR CISAS take action. However before this mediators can begin proceedings earlier.
For this to happen the consumer must write to the ISP asking for a deadlock
letter. If the consumer is not happy with the ISP resolution they can contact the relevent adjudicator. THE consumer direct website offersadvice and templatesfor making a complaint.
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fine my ASS!!
net going dodgy again ¬_¬
