Having spent many hours, sleepless nights and £18.50 in call centre hell just to get my Livebox working, but failing miserably to get a wireless connection to my son's laptop, I was about to sling the whole lot into the nearest wheelie bin. Then one night. a very polite chap named Carl cold-called me from Orange, wondering if I'd like to "upgrade" to a Livebox with free phone calls, blah de blah. I let him make his sales speech, then launched full flow double barrels into my current wireless problems, crappy Livebox etc etc. I bet he was sorry he'd had the bad luck to get ME on the phone!
Once Carl had recovered his wits and senses, he promised to investigate and call me back at 7pm. Oh yeah, I thought, whatever, but at 7 exactly he was back on the line and put me through to another charming and helpful chap who talked me through the laptop connection, and solved the problem simply by getting me to alter the receiving channel from 1 to 9. The laptop sprang into life and my son has been happily surfing in his bedroom since (well, that's what he SAYS he's doing!)
Sorry I'm wittering on, but 2 points to be made here. First, it's worth altering your channel number if you can't connect wirelessly - it worked for me. Secondly, both Carl and his colleague are well aware of customer dissatisfaction and assure me that Orange are doing their utmost to work on general connection /intermittent disconnection problems which so many contributors to this site experience. Hopefully, they were telling the truth!! The source of the trouble is with the new equipment installed at the exchanges - allegedly!
Anyway, I'm a happy mummy now.
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