I upgraded to the 8mb a week ago and so I phoned them yesterday asking when will I get moved over & they told me the 13th. I got an email 20 minutes ago saying we've moved you over to the new speed of 2mb and its £5 a month.
I phoned them and said why would I pay £5 a month when Im getting it free. She then went on to say I needed to send my livebox back and have a speedtouch modem. So I said why dont you just downgrade me on the livebox. She totally changed and said you dont have a livebox, I told her it was infront of me and she bascially said no way youre lying. So I said why would I say I have a livebox, put me onto someone who knows what theyre talking about.
Anyway cut a long crap talking call by Orange they said I cant get 8mb like I was with BT 2 months ago as they dont use the same thing which is the IP3 Max system but they will in 12 months time.
Is this true ? or am I gonna hunt the director down and shove this livebox where the sun doesnt shine !
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