I have read the posts on this site for months now but i now feel i have to join in as the service form Orange is getting worse. I am a long time customer of Orange that was origianlly Freeserve(how i miss them). I have stayed with the changes that have occured but i am seriously angry now with the service that i have received since my upgade to LLU on 8 meg. When this happened the first problem was that i was only receiving a 4 meg signal on my line (2.3km from exchange) and a download speed of 220 kbps. I enquired about this and was told that was the maximum speed i can receive. I accepted this.
I then changed my modem to a speedtouch 330 from one of those old lillypad look-a-likes. Now in the evenings starting from around 6pm the modem or server would resynch down from 4 meg to about 3.6meg or 3.5 meg, cutting me off in the process about every 30 mins. Also every other week i would be cut off for hours with several fault codes, 0621,0718,0721. When speaking to the technical help line they would always state my line test was ok and that it must be a problem with my computer. I have put up with this since early May. A couple of weeks ago i was in the process of applying for a job online when the above problem occured. I was furious and decided that this is it, i was paying 27.99 for the unlimited package and i was getting a crap service, so i rang Orange to demand a MAC code. I spoke to a lady who said she would pass me to a person who could help me, this was obviously her supervisor as she proceeded to offer me a better deal on my broadband. She said she could send me a livebox and that i could aslo keep my package of unlimited downloads for a reduced price of 17.99. I accepted the offer and the livebox arrived 6 days later. I then tried to load the software that came with the box, at the very end of the procedure it stated the set could not be completed and advised me to start again. I carried on and the computer tried to connect to the livebox. Guess what? A connection could not be made as a firewall was still on, which it wasnt. That was as far as i got and i went back the usb set up. After reading post on here how if you have xp you do not need to load the software supplied and that if you connect the livebox up and go to a http server you could configure the livebox and get it going by registering your username and password. This seemed to work at first, but after an hour i was getting cut off from the internet every other 2 minutes. Sometimes the ethernet icon at the bottom of the screen would have a small yellow triangle stating that i have a limited connection. Even when the icon stated no problem i cannot get on the the internet.
This is really ridiculous now and if anyone has read all of my ramblings i would appreciate any suggestions on rectifying the problem or of any better alternatives for the same price.
Thanks for any help in advance.
try going into network connections and make sure the lan is enabled ... also try going into the properties of the lan and setting it to
"obtain an ip address automatically"
and
"obtain a dns server address automatically"
hope this helps
I've found the speedtouch to be erratic also - when Orange worked(which wasn't often) and with my new ISP.
I also found the Livebox to be all but useless.
My solution was to buy a realADSL Modem/Router. Even a cheapo(sub £30) item seemed far better than those other 2.
Count yourself lucky on speed, for the 2 days my 8Mb actually worked, the best it could achieve was 5Mbs...before cacking out...
I only live 200 meters from the exchange
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