Any one else suffering from constant disconnections in the North West. Leeds area, using the Guiseley / Menston exchange - That is of course on the days that you can actually get on line??? Absolutely hopeless since Orange took over, I've emailed for a cancellation of my contract but no reply as yet!
Any one else suffering from constant disconnections in the North West. Leeds area, using the Guiseley / Menston exchange - That is of course on the days that you can actually get on line??? Absolutely hopeless since Orange took over, I've emailed for a cancellation of my contract but no reply as yet!
Joined: 20 Sep 2006Posts: 15Location: BRADFORD, WEST YORKSHIRE
Hi everyone - a newbie from Bradford here!
I am on the Undercliffe exchange and was "upgraded" on 30th August and have had no connection since that date. Daily calls to the support line are met with "please call back in 24 hours / please call back in 48 hours / please call back in 5 days"
Wanadoo (Orange) may have competence in stone walling but their ability to resolve connection problems totally stinks.
I see that I am still early days compared to some out there but I have already requested a MAC key to migrate away. I have no confidence that my fault will be fixed before the MAC key arrives.
The sure way to get someone to sit up and take notice will be for everyone to contact their local newspaper, Trading Standards and put your complaint/cancellation in writing to Wanadoo/Orange.
It's an odds-on certainty you will not get anywhere by speaking to tech support - they are there to stall you. Someone else in another department who you cannot reach is supposedly trying to fix your problems.
Any one else suffering from constant disconnections in the North West. Leeds area, using the Guiseley / Menston exchange - That is of course on the days that you can actually get on line??? Absolutely hopeless since Orange took over, I've emailed for a cancellation of my contract but no reply as yet!
Thanks, JohnM - I've been on the phone with Orange who also told me that BT had a problem in this area, but its got to the stage where I cannot believe what Orange say unless I can confirm it elsewhere!
Tried calling BT for an explanation - what a performance, I don't think I'll ever try calling them again, pity they have the a monopoly because after today I'd be more inclined to swap my line supplier than my ISP - I thought Orange were bad but BT are chronic - Several minutes listening to messages and then faced with a message to speak to my ISP about Broadband problems after which the damned messaging system hung up!!
I have been unable to connect since 8th September.
After numerous phone calls it appears I was upgraded to Oranges LLU. I was supposed to have been notified by Orange regarding this - but no mail, e-mail, call.
Just so you know, and to give everyone else an idea of the support you can expect to receive it goes along the line of
1) Erm, lets reinstall everything on your PC
2) Lets run a line test
3) Lets run another line test
4) Lets run another line tes
5) Lets tun a more intrusive line test thsi time (why not do this first?)
6) Ahh, we think we have found a fault, its getting fixed.
7) 10 calls later (1 every day) I was told that the problem has been fixed - erm, no, i still cant connect. Ahhh, well BT said this might be a problem so we will have to resubmit your problem - so wait another 5 days then call us back.
A call back to the delightful Tech Support and the usual erm, can i place you on hold while i speak to someone else..... Yes, you need to call us back in 2 more working days.. When I asekd why I was having to wait another 2 more days it was because the fault didnt go to BT until 2 days after i told them it still wasnt working. I have no idea why there was a delay, and neither do the Tech Support guys
Still waiting
Basically I have given up on them. I know what the issue is, but it appears Orange have no idea. Maybe i should be working for them..
Anyway, I have now requested my MAC and will be moving as soon as I have it. Infact im going to ring Tech Support again just to chase up where my code is.
My advice, move now before your line is eventually migrated.
Richard, I can well sympathies with your situation as my line was down, yet again throughout this mornings session - But whilst I wouldn't take sides with Orange if they paid me (lousy customer service and Tech help depts.) I recently found that BT are the main cause of my line problems: http://www.btbusinessoffice.co...me,00.html once again they were the cause this morning, (makes you wonder just how many Orange customers BT are *issing off on a daily basis, doesn't it, yet I cannot speak to BT about it because Orange is my ISP - The whole thing leaves a lot to be desired, but this is the UK after all and lets face it our country's infrastructure couldn't support the organisation of a *iss up in a brewery, no one really cares a *oss about the British public except for when it comes to parting it from its cash! Good Luck with your new ISP.
hi peeps
i too live in bradford going thru the idle exchange
i too got the email that the lovely Orange peeps were gonna upgrade my line on 11/09/2006 i may find i have 1/2 hour of downtime (yeah right)
my hassle is that it works fine from about 0600 till about 1800 even connects at 5.6mps and downloads spot on .
then it hits the dreaded time when it will drop the connection as and when it wants, usually for about 10/20 seconds at a time it can come back on and not do it for an hour or maybe last 10 seconds there is no set routine.
so any ideas to why it works for 12 hours then has a hissy fit for 12 hours
would be most helpful
cheers peeps
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A call back to the delightful Tech Support and the usual erm, can i place you on hold while i speak to someone else..... Yes, you need to call us back in 2 more working days.. When I asekd why I was having to wait another 2 more days it was because the fault didnt go to 
