My internet connection ever since we have been with Orange (approximately 4 months) has been awful.
On one day we disconnected 67 times. The message we get is limited connectivity and we have to go through the repair thingy bob and then it reconnects. This happens all the time. Some days it is fine and can be connected for hours without a problem however but I would say that that happens once a week.
This seems to be intermittent. I have been on to Orange and have done all they suggested, BT have checked the line and it is fine.
What is the problem do you think? We have moved the phone and all other electrical equipment away from the computer and livebox.
It took me 2 hours to register with you!!! As the connection went down 8 times.
I would be really greatful for any advice as we are now stuck with Orange until the contact runs out.
As I am trying to post this thread...my connection has gone 3 times so far.
I have had problems with my Orange broadband ever since going live with them about two weeks ago.
Orange allegedly found a fault on my line and passed it to BT BT passed it back to them because they found no fault
Orange passed it back to BT because it again failed their tests
I was getting nowhere fast...
Anyway, to cut a long story short, after spending a cumulative 5 hours on hold for technical support, I took a note of the settings for the ADSL connection from the livebox and set up my old wireless broadband router with those.
... (as measured on adslguide.org), which is exactly how it should be.
With the livebox, the fastest I got was 700kbps. More often than not, in the evenings, I couldn't use the internet at all.
So, if you are getting:
1. Dropped connections
2. Very slow downloads
3. Unable to connect
...then consider ditching the livebox and using another router.
You might also like to try this:
1. Power off/on the livebox
2. In a command windows ping 192.168.1.1 -t
3. Browse the internet and watch the command window
In my case, the livebox replies at first, then gradually I get packet loss with lots of 'request timed out' until eventually, the livebox does not reply.
So, at least in my case, the problem has been the livebox and not the Orange network at all.
I have called Orange tech support (held for ages) to let them know what I found just in case it helps somebody else out there.
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