As from today there appears to be no status info on the wanadoo website and the contact us page (with the phone numbers) is no longer readable in firefox
Service Status Information Line
see how our network is running 0845 330 7124 24 hours a day,
7 days a week Local rate**
Broadband Technical and Customer Support for users of Broadband, Livebox, Plus, Max and Wireless & Talk
(excluding Broadband Starter Package) 0870 010 2462 24 hours a day,
7 days a week* National rate***
Technical Support for Broadband
'Starter Package' customers New!
for in-depth email and connection issues 090 5050 5151 24 hours a day,
7 days a week 50p per minute
****
Customer Support for Broadband 'Starter Package' customers New!
for billing & all general non-technical queries 0870 1900 672 7am-11pm,
7 days a week National rate***
Wireless & Talk Installation Service
provided by Microtechs. Basic Wireless & Talk installation in your home costs £69.99 inc VAT 0845 355 5531 9am - 5pm, Monday-Friday Local rate**
*Some services operate restricted opening hours. For full details click here
AnyTime and Pay As You Go SupportService Status Information Line
see how our dial-up network is running 0845 330 7124 24 hours a day,
7 days a week Local rate**
Customer Support
for billing & all general non-technical queries 0870 872 0099 8am-10pm,
7 days a week National rate***
Technical Support for PC Users
for in-depth email and connection issues 09062 517 517 24 hours a day,
7 days a week 50p per minute ****
Technical Support for MAC Users
for in-depth email and connection issues
0906 723 4000 24 hours a day,
7 days a week 50p per minute ****
Call Charges
** Calls to 0845 numbers are charged at local rates from a BT landline (3p/min daytime, 1p/min evenings & weekends). Charges from other networks may vary. Calls may be monitored.
*** Calls to 0870 numbers are charged at national rates from a BT landline (7.5p/min daytime, 3.75p/min evenings, 1.5p/min weekends) or 4p/min via Wireless & Talk. Charges from other networks may vary. Calls may be monitored.
**** Lines are open 24 hours a day, 7 days a week. Calls are charged at 50p per minute from BT land lines; calls from mobiles and some other networks may cost more. Calls may be recorded and will last a maximum of 20 minutes.
Email Us Want to know about any of our products or services? Visit our Help section - you should find the answer.
Write to Us Wanadoo Customer Care
Wanadoo UK plc
PO Box 486
Rotherham
S63 5ZX
Report Online Abuse To report abuse on any of our services such as email, chat or forums, visit our Safety Online section
Advertising ContactsTel: 020 7553 4949
Email our Ad team
Find out more - check out our online media pack
Marketing ContactsSend an email to business.opportunities
@uk.wanadoo.com and the relevant person will get back to you.
Press ContactsTel: 0870 373 5517
Sorry – the Press Office can only answer queries from media representatives.
Correspondence for the Attention of the BoardAll notices, correspondence and communications for the attention of the Board should be addressed, in writing, to: The Company Secretary, Wanadoo UK plc, Verulam Point, Station Way, St Albans, AL1 5HE
Wanadoo Head OfficeVerulam Point
Station Way
St Albans
AL1 5HE
Tel: 0870 909 0666
Just in case you need any of the numbers and stuff
_________________ -----------------------
Ex-Wanadoo Employee as of beginning of 2006
----
My Disclamer:
Information given as Goodwill, and is not binding in ANY form.
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