Joined: 14 Oct 2009Posts: 1Location: Birmingham, UK
Has anyone had the same poblem as me with a possitive outcome I seriously need help sorting this out!?
In a nut shell as its a long story;
I brought the 3BG (3072MB) 18 month contract.
First 3 months, fine bills never went over usage, although I was online researching etc for 8 hours a day.
Month 4, I get a whopping bill, queried, "I went over my allowence"
Month 5, even bigger bill, "its your laptop, you have a virus"
I got my laptop checked out, nothing wrong with it, told them that, they dont care.
Month 6 even bigger bill, so I take out the dongle and stop using it.
To this day I still have data usage availalb on the Three (over 6 months of usage so far)
I have sent copies of this to orage and the debt collectors, no luck there, just keep going between Orange and debt collectors (whopping will of £450 now!)
Looking at my bills today, I noticed that they are doing the following;
1) charging for the whole data usage and not just the over usage
2) Cherging diffrent amounts for the usage
3) Charging for usage that should be covered under the allowence!
I am considering going to court and battling this out there as Orange hang up on me now after reading the first part of the notes.
request that they send it to "billing integrity" their human and have brains and eyes. Their fair and will understand what is going on. its their job and they sort the facts from the crap.
I signed up for mobile broadband with Orange last Summer.
I had a 3GB / month usage policy. For 3 months I used approx 2 GB / month. In the 4th month they claim I have used over 11 GB!! And they have billed me heavily for exceeding my GB limit (£415.72!).
I then cancelled the broadband (it was a rolling monthly contract)
I have argued this bill with them over the past 5-6 months. They claim it is correct, of course! I have yet to pay this bill.
How are you getting along with your situation?
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