I have just moved house, from west to noth London. I took my laptop and Livebox with me.
My ASDL is back up and running. Internet works fine, chat, messenger etc.
But I cannot now connect to my company email via secure IMAP (uses port 993). This is my incoming email server. This worked fine at my last address. But now it just times out.
Outlook Express gives a FAILED TO CONNECT error:
Your 'Drafts' folder was not polled for its unread count. The connection to the server has failed. Account: 'NAME_WITHHELD', Server: 'SERVER_ADDRESS', Protocol: IMAP, Server Response: '', Port: 993, Secure(SSL): Yes, Error Number: 0x800CCC0E
Now here's the irony. I can connect and collect my company email using my Orange 3G mobile phone through Secure IMAP on port 993. But I can't do it using my Orange broadband...
I can access webmail on the same server via the broadband connection.
I can ping/tracert no problem.
But if I try and open a telnet connection on port 993 - no joy.
So I phoned technical support. I was assured that no ports are blocked by Orange/Wanadoo. When I brought up the fact that they blocked port 25 for non Orange SMTP servers, they guy admitted they had "stopped" that port. But they dont block any others.
After 20 minutes explaining the problem and getting nowhere, the guy hung up on me. No apology, no comment, just a dead line.
So I phoned back. This time I got the response "we don't support IMAP - use POP". I explained this wasn't an email issue, this was a broadband connection issue. So they've taken my details, my problem will be referred to a senior team, and I should have a response in 72 hours.
I'm not holding my breath.
Anybody facing a similar issue? Have a list of blocked services?
Strange that it stopped working when you moved house Assuming no changes at your end (router, firewall?) then the only things that will have changed are your IP address and maybe IPstream<->LLU. Have you tried re-connecting to get a different IP address?
jarss wrote:
But if I try and open a telnet connection on port 993 - no joy.
I don't think that will work anyway since telnet doesn't support SSL.
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Assuming no changes at your end (router, firewall?) then the only things that will have changed are your IP address and maybe IPstream<->LLU. Have you tried re-connecting to get a different IP address?
