Having read some of the threads it appears that I have been quite fortunate up until now (started with Freeserve > Wanadoo > Orange).
PPP Server error began on Sunday. Rang Oranage yesterday and went through a number of checks with Technical Support (I use this term loosely - the guy did not know what a router was!!). After a number of line checks and re-setting my livebox it appears that the PPP server problem is a generic error ... brilliant!
Having a bit of an IT background I tried a number of things whilst on the phone to them (he was out of ideas - rebooted my PC 3 times!!). One of which was pinging the DNS server that my broadband is configured to. My PC (XP Pro SP2) successfully received replies.
On that note the tech support lad said try waiting a day and see if the problems are rectified over night (yes it appears I have been fobbed off).
Has anyone experienced this problem? If so was the what was the issue\solution?
Also does anyone know if there is a way of checking to see if an Exchange is experiencing problems? I think mine is either Middleton (Manchester) or Rochdale one.
I still have my old speedtouch adsl from wanadoo so if I am still encountering issues tonight then I may see if I can revert back to that (never encountered an issue through 2 years of using it). I will update this forum if I have any successes.
Joined: 20 Sep 2006Posts: 15Location: BRADFORD, WEST YORKSHIRE
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We too have been having problems and whilst we normally use a Zyxel router to connect, the techie asked us to re-connect the Speedtouch 330 USB modem to do his tests. Needless to say nothing worked.
I later found out that if you are on the 8Mb connection you need to upgrade the 330 using the optimiser downloadable from the Orange website.
This also comes with a new PPP diagnostic program which gives more info on your connection status. The driver upgrades are apparently necessary as without this the 330 USB modem is not capable of handling the higher speeds - assuming you have a connection that works of course.
Quote..." try waiting a day...."
Yes you were fobbed off. I have been told wait 24 hours then wait 48 hours the wait 5 days and today "we do not know how long you will have to wait. We do not aim to provide a fault-free service. No ISP does. If we were fault-free we would not need to employ all these call centre staff!"
Ouch! How dare I have the audacity to complain.
Really if I sit back and relax I can consider the whole things quite laughaBULL, maybe I am being unreasonaBULL, and so I could go on but really all you get out of them is BULL......
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