I have been with freeserve\wanadoo, and now Orange customer for long time now. Few days ago I called to cancel my unlimited 512k internet which I had for few years at £19.99 but was persuaded by Leanne to take the following package:
Broadband Max for 17.99 without any contract as it was a transfer (well, that is what she told me)
I got my livebox package, installed it, and everything seems to be working. Also, the VoIP phone is enabled as well. But I still have the same speed as before although my livebox tells me the following:
Connection mode : G.DMT
Type : Fast
Noise margin (dB) : 29.9
Attenuation (dB) : 52.0
Attainable download rate (kbps) : 6112
ADSL status : Connected [0]
Downstream
Rate (kbps) 608
Upstream
288
Guy from Orange initially told me that the reason I got slow speed is because I live in rural area???? I told him, I live in Bethnal Green, East London (near Shoreditch). Then he did a test and said my BT line only support 512k. I advised him to send me an email confirming his findings which he refused to do. I insisted to talk to his manager, so he kept for 10 minutes on hold, (may be went for coffee or watch cricket or something), so I put the phone down. I had to call few times before they said to call another number, etc.
Please advice me on the followings before I take this further (more likely cancel the contract, if I can):
(1) What is ‘Attainable download rate (kbps)’
(2) Do you know any email I reach their customer service as it cost money to call them?
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