Joined: 15 Nov 2012Posts: 1Location: Southend-on-sea
I changed to a service provider without the need of a MAC code; they said they'd contact my current provider. I e-mailed Orange 3 days before I transferred and they said I'd have to phone at a cost of 5.1 per minutes to close the account. I'm not unemployed and wrote again asking them to call me; they state they will do this on their website - but although I requested them to do this on several occasions they failed.
I sent a copy of the last email via Freepost and they wrote saying I owe them £59 including two lots of £2.00 for late payments.
I've now written again stating I cannot afford to make phonecalls or post a letter and included the payment for October and £5.10 14 days notice period.
I've been an account holder with them for over 10 years and feel their treatment is unacceptable and they should be hauled over the coals.
Who are they accountable to?
There are no phone numbers only the one where you pay 5.1p/min.
Any advice would be appreciated on how to resolve this problem. I've written to the new provider for copies of correspondence between them and Orange.
It's your responsibility, as with any supply contract, to contact the supplier to confirm cancellation of the contract.
I'm guessing you moved to Sk y or TalkTalk who may not be using a B T phone line but their own and that is why a M A C wasn't required. But it's still your responsibility to give the relevant contract termination notice to 0range in the form that is in the T&Cs.
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