Joined: 20 Sep 2006Posts: 15Location: BRADFORD, WEST YORKSHIRE
Since my broadband was upgraded and we lost our connection on 30th August I have been trying to make use of a couple dial-up connections to tide me over whilst our favourite broadband provider sorts out the mess.
Today I had to ring BT about another issue and asked about the alleged line fault reported to them by Orange on 1st September. I was assured categorically that no line fault had been reported in the last 6 months by me or my ISP.
Who do I believe?
On a separate note, I requested a MAC key on 19th September and chased it up on 21st September and again today 22nd September. Their notes record only that the customer centre received and processd the request on 21st September and that it has been applied to the LLU spreadsheet.
The moral of the story - if someone tells you something you cannot be certain of the fact and need to ring back and confirm that action has been taken and that it is on your notes. If something is not in the notes it obviously does not exist!
Don't even consider believeing Orange they are LIARS.
This line fault crap has been used with thousands of customers, including myself.
They try to blame BT or other things when in fact it's Orange.
When I lost my connection for 2 weeks they said it was a line fault.
I got sick of them and moved to Idnet.
There was no problem at all with my line, ever.
Same here, in my experience Orange lie, faults raised which appparently have never been raised, customer service stating that they have made phonecalls when in fact they haven't, line faults which do not exist etc etc.
Just remember, a line test being put through doesn't mean it will go to BT, the initial test is done through a system that isn't logged with BT to try and identify if theres a fault and what it may be.
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