Well, you guys know what I've been going through (For those who don't, check my other thread a little further down)
Looks like persistence does pay off - Orange Broadband, after two and a half weeks of no connection, say that they can't do anything else for me, and are willing to end the contract early with no penalty.
They say I'll have my LLU MAC code within the next 24 hours. I have a couple of questions that I'd appreciate answers to from the more experienced among you:
1. Can LLU MAC codes be used to transfer your line to any other broadband provider, or just the ones that accept LLU codes? If so, what examples are there of broadband providers that accept LLU codes? What about BT, Pipex or Be Unlimited?
2. If many providers don't accept LLU codes, wouldn't it be better for me to clear the line (Since it's activated for LLU), then sign up for another provider? If so, how can I do that quickly? Like dial 151 and ask BT to do it by claiming that Orange Broadband have been saying they'll do it for ages (We all know they'll take forever trying to clear the line themselves)? If so, how long will they take to clear it?
3. Any recommendations on which broadband provider to sign up for? I'd prefer not to go for IDNet, since they have a 30GB cap (And I do at least 100GB of bandwidth per month, lol) - Would prefer recommendations for broadband providers that give unlimited usage.
Well done Persistence certainly does pay off. I'm at almost the same point and even have it stated in an email that if all diagnostics have been tried and nothing works can be cancelled without penalty. Keep getting told has to be disconnected for six weeks but I doubt the legality of this and will now be pushing even more, been down two weeks today. Who did you end up talking to who agreed to cancel?
After one and a half weeks since no broadband, got through to Supervisor who agreed to cancel if nothing can be done.
Just yesterday, they said they'd cancel. Basically, I phoned at least once a day, and voiced my disappointment. I also sent a letter to them telling them that if they let me cancel now, I'd be willing to come back to Orange in the future once their problems have been sorted out, with no hard feelings.
I also filled in the complaints form on the ISPA website, and only did it the second time at the weekend. They told me they can't do anything else, and said they'll send it to my e-mail address within 24 hours on Tuesday 19th Sept. Since my broadband cut off on 31st August, that makes it exactly 20 days. Not bad I guess.
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Persistence certainly does pay off. I'm at almost the same point and even have it stated in an email that if all diagnostics have been tried and nothing works can be cancelled without penalty. Keep getting told has to be disconnected for six weeks but I doubt the legality of this and will now be pushing even more, been down two weeks today. Who did you end up talking to who agreed to cancel?
