I've seen a number of posts stating that there's no e-mail address for Orange. I was under the same impression and was even given, surprise surprise, incorrect directions to one by a tech monkey. Stumbling around the Orange site in frustration this morning I find a way to contact electronically.
Log in to your account
Go to Connection Solutions
Lo and behold, top left is 'contact us by e-mail'
Seems to be well hidden, arseholes. Not exactly an e-mail address but may relieve a little of the frustration of sitting waiting whlie bloody awful r&b is pumped into your brain.
Hope this helps a few people. I fully intend to e-mail at least once every single day.
Guess they now they will get hundreds if not thousands of emails from unhappy customers.
I for one would be sending one each day, to add to the phoning up I have to do each day.
The sooner I can get out of contract with them the better. They are never getting my custom again once I leave. I will be warning everyone away from them in future aswell.
You're perfectly entitled to be pedantic. My excuse is that my brains been fried by the damned on hold music I seem to have listened to hours of, plus some silly woman who keeps telling me I may find help on the Orange website
Unfortunately, your problem sounds too complex to resolve via email.
Please call our support team and ask for the installation team who
should be able to update you. If you require further assistance, please
send a reply or call our 24 hour support team on 0870 010 2462.
If you have any further queries then please do not hesitate to get in
contact with us again.
Kind Regards
Broadband Support
REF:WOOBB
Broadband Support: 0870 010 2462, lines are open 24 hours a day, seven
days a week (calls charged at national rate)
no idea what that means so I'm cancelling today. Will update you once I've spoken to Orange.
ok - so just spoke to James Charity in the cancellations dept.
He has offered me a month free - which is effectively two weeks since thats how long i've been without a service and he also said that they should have more information on Wednesday as to why my connection has dropped ie whats wrong with my line.
In the meantime I have requested my MAC code which apparently takes 5 days to get to me. So I said to James that if someone calls me back on wednesday with a plausible explanation as to why the connection has dropped and what they are going to do to fix it then i'll think about not cancelling.
If however they don't contact me by Friday ( ie by the time i get my MAC code ) then I'm moving. So its up to them how much they want to keep me which by all accounts isn't very much.
So we'll see and I'll update you all accordingly !!
ok - so just spoke to James Charity in the cancellations dept.
He has offered me a month free - which is effectively two weeks since thats how long i've been without a service and he also said that they should have more information on Wednesday as to why my connection has dropped ie whats wrong with my line.
In the meantime I have requested my MAC code which apparently takes 5 days to get to me. So I said to James that if someone calls me back on wednesday with a plausible explanation as to why the connection has dropped and what they are going to do to fix it then i'll think about not cancelling.
If however they don't contact me by Friday ( ie by the time i get my MAC code ) then I'm moving. So its up to them how much they want to keep me which by all accounts isn't very much.
So we'll see and I'll update you all accordingly !!
I wouldn't bother waiting.
I doubt they will come up with anything plausible, I've heard them all , and they were ALL lies.
Their excuses are as useless as the rest of their service.
...they offered me 3 months free... but then again, two of them I had no broadband at all ...so bl00dy right I shouldn't pay for it. Incidentally I cancelled before the third 'free' month.
Good luck with the MAC, I was given 3 of them and none worked.
utter utter w@ankers
since i wrote that I've actually cancelled outright. Takes 10 days apparently to clear the line and then I'm going to bite the bullet and sign up to IDnet. People seem to have nothing but good things to say about them and their customer /technical support is in the UK which is a big plus for me.
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