Having been with Lineone then wanadoo and now EE with reasonable Broadband since the last change of contract I have had an intermittent fault on my Broadband for some months now . It drops out - sometimes once a day - sometimes ten times a day . It makes using the internet very difficult and also a noisy phoneline at times.
I have reported the fault at least 4 times
Firstly, the call center insist on using the same very long script every time I ring up despite the fact there is a history when you can get through
Secondly, because there is no Orange mobile reception is here , I use the land line to report the fault . As a part of their script, the call center staff ask me to put the phone down so that they can test the line .
They refuse however to ring me back on the landline number insisting they have to use the mobile . On 2 of the occasions I have rung I have persuaded them that it it is ok to ring me back on my landline. On a number of those occasions they have promised to and then not done so.
Thirdly - once we have got to the stage of BT open zone coming to look at the line and installation . Fine - but problem not found .
I have spent hours on the phone trying to sort this out. It is clear that the call center is not fit for purpose.
I have never been allowed to speak to a supervisor despite being put on hold whilst the supervisor is contacted and I have little doubt in my mind that i have been lied to on a number occasions. I have also yet to recieve a reply to the emails sent to the EE help desk so why bother!!!!
My advice if you are considering EE DON'T you will regret it!!!
I am considering stopping my payments as I am sure they will be in touch then.
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