Hi, I have used Orange for many years since they took over Freeserve,wanadoo etc.
We had major problems with them a few years ago where we had to keep ringing them and eventually I got the Orange Executive email address and got in touch with someone in the UK who helped us a great deal.
Now our connection keeps dropping as I feel they have turned it up too fast and it can't take it. We are fed up of ringing and asked to do all the tests over and over again which don't help. They tend to think it's our router somedays and then eventually admit it's their problem.
My husband has rung again and asked to speak to a supervisor who wanted to do all the tests again and he has run out of patience. All we want is for them to lower the speed slightly so it keeps stable.
Does anybody know how we can get in touch with someone who will listen and help please?
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